Healthcare Technical Operations Lead
Listed on 2026-02-20
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IT/Tech
IT Support, Systems Administrator
Who We Are
UST Health Proof is a trusted partner for health plans, offering an integrated ecosystem for health plan operations. Our BPaaS solutions manage complex admin tasks, allowing our customers to prioritize members’ well-being. With our commitment to simplicity, honesty, and leadership, we navigate challenges with our customers to achieve affordable health care for all.
Role Description Tech Ops Lead (Healthcare Applications)Lead II - Production Support
You AreHealth Proof is searching for a highly skilled and experienced Tech Ops Lead (Healthcare Applications) to join our growing team. The IT Technical Operations Lead position will be instrumental in planning, coordinating and streamlining operational needs for customer‑facing technology delivery operations, guided by Health Proof’s values.
The Opportunity- Manage operational excellence for technology delivery
- Timely generation of SLA/Operational reports to customers and management
- Driving issue resolution and root cause analysis for incidents
- Manage day to day production support for a mid‑size Health Plan including support of core administrative systems (enrollments, claims, adjudication and payments), surrounding applications/products and downstream and upstream vendors
- Driving customer calls and priorities
- Prioritize daily operational events and issues
- Managing incidents in the service management systems like JIRA/Service Now
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What You Need- Bachelor’s degree in a related field
- Minimum of 6 years’ experience managing a mid to large size customer facing production support environment
- Strong experience working with healthcare payer platforms (e.g., Facets, QNXT, NASCO)
- Strong experience with service management, SLA tracking and operational reporting to customers and management
- Strong experience with file transfer management solutions (e.g. Move It, EDIFECS)
- Experience in setting up processes using service management tools, Preferably Service Now and Jira Service Management
- Experience with Healthcare EDI highly desirable (e.g. 270, 271, 276, 277, 834, 835)
- Experience managing health of production application environments
- Experience working in a technical support role in complex architecture environment
- Experience with SQL required
- Experience with Cloud AWS/GCP desirable
- Experience with SOAP desirable
- Experience ETL processing desirable
- Understanding of ITIL practices and software delivery
- ITIL certification or strong working knowledge of ITIL-based operations.
- Practical knowledge of working with SOWs, SLAs, and Change Requests
- Experience working with SaaS providers and Health Edge applications is a plus
- Skills &
Competencies: - Experience in delivery management and customer partner or account interaction is a must
- Experience working in an onshore/offshore model is a must
- Communication skills with peers, customers, and partners including the ability to convey information effectively
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST Health Proof provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.
Role
Location:
Remote
Compensation Range: $80,000-$100,000
BenefitsFull-time, regular employees accrue up to 16 days of paid vacation per year, receive 6 days of paid sick leave each year (pro‑rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company‑paid benefits: basic life insurance, accidental death and disability insurance, and short- and long‑term disability benefits.
Regular employees may purchase additional voluntary short‑term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare,…
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