Associate Chief Information Officer - IT Services

Job Title:

Associate Chief Information Officer - IT Services

Location:

UNG - Gainesville

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of over 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society.

Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.

The Associate Chief Information Officer - IT Services is a non-technical leadership role focused on communication, partnership, and service delivery. The position supports the delivery and continuous improvement of technology services that meet the academic and administrative needs of the University of North Georgia. Working closely with the Chief Information Officer and other IT leaders, this role helps coordinate service operations, promote customer satisfaction, and ensure technology services remain aligned with university goals.

The Associate CIO serves as a key liaison between IT and campus departments helping translate functional needs into effective service delivery and fostering a culture of responsiveness and accountability. This includes learning functional needs, translating them for IT partners, and ensuring solutions are practical, user friendly, and aligned with institutional expectations. This requires strong communication, relationship-building, and analytical skills to effectively bridge the gap between technical teams and the wider campus community.

The role also supports daily IT service functions, contributes to incident and request management processes, and participates in projects that enhance the user experience. Additionally, the Associate CIO assists with strategic initiatives such as the Student Technology Fee process, engages in service planning and reporting, and supports communication efforts that promote trust, transparency, and responsiveness across campus. The ideal candidate is a collaborative leader committed to service excellence, continuous improvement, and clear, customer-centered communication.

Serves as point of contact for disaster recovery and critical support efforts, including after-hours availability. Occasional travel may be required.

Please be advised that any offer of employment is contingent upon your eligibility to work in the United States. The university is aware of recent federal changes that may significantly increase the cost of filing H-1B visa petitions.

As a public institution, the university's ability to cover such costs is subject to budgetary constraints and state funding policies. Therefore, while we remain committed to supporting international faculty hires, we cannot guarantee payment of any newly imposed or increased visa-related fees.

If you have any questions regarding the visa policy, please contact Monica Arrendale at .

• Provides oversight and strategic guidance to the IT Service Desk, Technical Support Services, and Enterprise Application Support teams responsible for customer-facing support of technology ds customer relationship management to support the needs of the business. Directs customer-facing communications from IT.
• Collaborates with IT Leadership to anticipate, respond to, and minimize unplanned work. Provides analysis and recommendations for corrective actions on process and procedural issues. Consults with end users, academic deans, academic and administrative departmental/unit managers to solve current technology-related problems and plan for future solutions and growth. Participate in strategic planning for IT as it relates to the university vision and mission, and Student Technology Fee planning with academic representatives.
• Directs and implements policies, procedures, and technologies to ensure effective, customer-focused IT service delivery and customer success in a secure and robust environment. Performs project management and planning for IT service delivery for the university.
• Establish Service goals and collaborate in planning and product evaluation, research and recommend new technologies, and plans for IT support and services to meet the needs of a growing university.
• Mentor, coach, and provide guidance to team members to promote teamwork, collaboration, and professional development.
• Maintains professional contacts and oversees strategic relationships with external entities, including other universities, government, vendors, and professional organizations…