Dynamics 365​/Power Platform Developer

Job Description

We are seeking a Junior–Mid Level Dynamics 365 / Power Platform Developer to support the build and long-term support of Provider IQ, a new case management solution built on Dynamics 365 Customer Service. This role is part of a small, collaborative delivery team working closely with a hands‑on architect to deliver an MVP and extend the platform through ongoing enhancements and support.

This is a contract role with strong extension potential through 2027.

• Develop and configure solutions on Dynamics 365 Customer Service
• Build and extend Model‑Driven and Canvas Apps
• Configure case management, routing rules, SLAs, and intelligent routing
• Implement and support Email‑to‑Case intake and ARC rules
• Build and troubleshoot Power Automate workflows
• Use Azure Functions and Logic Apps to integrate with existing API endpoints
• Perform development, unit testing, and troubleshooting
• Participate in sprint ceremonies (standups, demos)
• Support break/fix issues for onboarded business teams
• Translate technical solutions into business‑friendly explanations

$40/hr to $50/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Hands‑on experience with Dynamics 365 Customer Service
• Strong understanding of Dataverse
• Experience with:
  • Case management & customer service applications
  • Routing rules, SLAs, and knowledge management
  • Email‑to‑Case configuration and management
• Power Platform experience:
  • Model‑Driven Apps
  • Canvas Apps
  • Power Automate
• Experience deploying solutions using Power Platform Pipelines
• JavaScript for frontend customizations
• Understanding of security models within Dynamics
• Experience using APIs to push/pull data
• Strong troubleshooting and support skills
• Excellent communication and stakeholder interaction skills
• Power Platform or Dynamics certifications
• Experience with C#, .NET, or PCF controls
• Integration experience beyond APIs (future‑state work)
• Azure Dev Ops familiarity (not used for pipelines, but helpful context)