Senior Sales Delivery Lead

We are seeking a Senior Sales Delivery Lead to own end-to-end delivery, growth enablement, and value realization across complex Digital Inside Sales and AI-enabled sales transformation programs. This role goes beyond operational excellence—serving as a trusted client advisor
, growth partner, and ambassador of our capabilities, values, and innovation agenda.

The ideal candidate brings a blend of strategic leadership, commercial acumen, and hands-on execution
, with the ability to translate vision into scalable operating models across people, process, technology, and Agentic AI
, often within global, multi-shore delivery environments
.

• Act as the primary delivery owner and trusted advisor to client sales and operations leadership (VP/SVP/C-suite).
• Translate client strategies into actionable delivery roadmaps with defined milestones, risks, and value outcomes.
• Lead executive governance forums including WBRs and QBRs, clearly articulating progress, ROI, risks, and recommendations.

• Own day-to-day delivery across multiple sales motions, including lead generation, qualification, onboarding, full-cycle sales, customer success, and partner management
  .
• Establish and manage delivery governance including KPIs, SLAs, RAID management, capacity planning, and financial tracking
  .
• Drive operational rigor across hiring, onboarding, training, ramp-up, performance management, and attrition mitigation
  .

• Design and operationalize future-state seller workflows
  , including “day-in-the-life” transformations.
• Lead the deployment and adoption of Agentic AI solutions such as lead management, sales insights, content creation, customer success, and manager agents.
• Partner with technology and data teams to execute POCs, pilots, and scaled rollouts
  .
• Own delivery economics, including cost-to-serve, margin targets, productivity models, and value-based constructs
  .
• Develop and maintain business cases, capacity models, and scenario planning (conservative vs. aggressive).
• Identify levers to improve CCI, seller productivity, and revenue impact
  .

• Lead multi-geography teams (US, Costa Rica, India, etc.) across sellers, managers, enablement, and support functions.
• Define role profiles, hiring strategies, and skill requirements aligned to client needs and sales motion complexity.
• Build a high-performance, inclusive culture grounded in coaching, accountability, and continuous learning.

• Partner with Learning & Development teams to design and deliver training across sales methodology, products, tools, and AI enablement.
• Drive change management to ensure adoption of new tools, processes, and behaviors.
• Continuously capture insights and refine the operating model based on performance data and field feedback.

• Minimum 8 years of experience in sales operations, service delivery, sales transformation, or consulting.
• Minimum 5 years of experience managing sales teams
  .

• Proven experience leading large-scale, multi-location delivery teams
  .
• Strong understanding of inside sales motions, sales methodologies, and CRM ecosystems
  .
• Demonstrated ability to design and operationalize new operating models
  .
• Strong financial acumen with experience owning delivery economics and business cases.
• Executive presence with the ability to influence senior client stakeholders
  .
• Experience with AI-enabled sales tools, Agentic workflows, or digital productivity platforms
  .
• Background in technology, B2B sales, or large enterprise sales organizations
  .
• Experience supporting pilots, POCs, and scaled transformations
  .
• Familiarity with sales, data, and AI ecosystems
  .