Sr Database Administrator

Job Type: Full-Time
Hours:
Days/After Hours As Needed
Salary: $85-$110 yearly DOE
Benefits available after 60 Days for full time employees

Answer Net is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third‑party verification, market research, and more.

The Senior Database Administrator is a hands‑on, highly technical role responsible for the day‑to‑day management, maintenance, and reliability of our production and non‑production database environments. The successful candidate will ensure maximum performance, stability, and security across a diverse set of database technologies hosted primarily on AWS and Azure cloud platforms. This role requires 24x7 availability for emergencies.

• Availability & Recovery (HA/DR):
  Design, implement, and manage robust High Availability (HA) and Disaster Recovery (DR) solutions (e.g., Replication, Always On Failover Clusters, Log Shipping) to ensure minimal downtime and data loss.
• Performance Tuning:
  Proactively monitor database performance, identify bottlenecks, and execute expert‑level query, index, and server‑level tuning to optimize application responsiveness and resource utilization.
• Monitoring & Alerting:
  Implement and maintain comprehensive monitoring and alerting systems to proactively detect and resolve performance degradation, capacity issues, and system failures.
• Maintenance & Patching:
  Plan, test, and execute regular database patching, version upgrades, and maintenance tasks (backups, integrity checks) during scheduled maintenance windows.

• Multi‑Platform Management:
  Serve as a subject matter expert for SQL Server and MySQL database environments, with familiarity in managing Mongo
  
  DB clusters.
• Cloud Proficiency:
  Manage, deploy, and administer databases on cloud platforms, specifically utilizing services within AWS (e.g., RDS, EC2‑hosted instances) and Azure (e.g., Azure SQL Database, VMs).
• Security & Compliance:
  Implement and enforce security best practices, including user access management, encryption, auditing, and compliance with industry standards.
• Storage & Capacity:
  Manage database storage needs, plan for capacity scaling, and optimize resource allocation in the cloud to control costs.

• Cross‑Functional
  
  Collaboration:
  
  Partner closely with Software Engineering, Dev Ops, Infrastructure, and Security teams to provide database design input, troubleshoot application‑related database issues, and integrate security policies.
• Automation:
  Develop and maintain scripts (Power Shell, Python, or Shell) to automate routine operational tasks, reporting, and deployment processes.
• IaC Integration (Preferred):
  Work with Infrastructure‑as‑Code (IaC) tools (e.g., Terraform, Ansible) to deploy and configure database infrastructure in an automated, repeatable manner.

• 5+ years of hands‑on experience as an Operational or Production DBA.
• Deep knowledge of SQL Server and MySQL architecture, internals, and advanced features (HA/DR, replication, security).
• Proven experience administering databases hosted on either AWS or Azure (experience with both is highly preferred).
• Demonstrated commitment to participating in a 24/7 on‑call rotation and responding to critical incidents outside of regular business hours.
• Expert proficiency in T‑SQL and/or PL/SQL and strong scripting capabilities (Power Shell, Python, or Bash).
• Excellent problem‑solving, analytical, and communication skills to clearly articulate technical issues to both technical and non‑technical stakeholders.

• Experience managing databases via Infrastructure‑as‑Code (IaC) tools like Terraform or Ansible.
• Familiarity with No
  
  SQL databases, specifically operational experience with Mongo
  
  DB.
• Relevant industry certifications (e.g., AWS Certified Database – Specialty, Microsoft Certified: Azure Database Administrator Associate).
• Experience in optimizing database deployments for microservices architectures.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.