Delivery Lead Manager

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

This individual will need a comprehensive understanding of operational requirements, performance drivers, and key challenges, along with a strong grasp of the client’s program goals, strategic priorities, and areas of concern.

As a key client-facing role, the Sales Delivery Lead will serve as a critical liaison between our business support teams and the client, ensuring alignment across initiatives. They will collaborate closely with our Client Leads and Account Leadership to execute global priorities, lead strategic projects, and drive Operational Excellence through oversight of operational design enhancements, implementation, and continuous improvement of Client’s Delivery programs.

This role is essential to driving consistency, accountability, and measurable impact across our service delivery.

• Managing a large sales delivery program of 100 plus employees, including sellers, sales managers, training, QA, Data & Reporting teams.

• Collaborate with Accenture Global Client and Account leadership to execute projects and drive global priorities.

• Provide direction to Reporting team to identify Data Driven insights and help define initiatives that will drive program impact.

• Drive Business Transformation & Continuous Improvement. Work closely with Business Transformation partners to prioritize initiatives, ensure accountability for execution and timelines, measure impact, and actively engage the client by communicating initiative/project focus& goals, help needed, timelines, and results.

• Ensure Key Performance Indicators (KPIS) for Client Program, QA and Training are well defined, consistently measured and reported on.

• Capture the Client Delivery team’s forward-looking operational plans and quarterly initiatives. Monitor progress against the objectives set at the start of each quarter and collaborate with the Global Delivery Lead to implement corrective actions as needed.

• Provide oversight and strategic direction to the Client reporting team and lead the measurement of end-to-end performance across global teams. Develop and maintain effective tracking mechanisms to ensure teams operate within scope and consistently meet performance expectations.

• Provide holistic status updates and OKR performance to the Client Global Delivery Lead and Operations Account Leadership through an effective governance process.

• Help ensure that operating models are adhered to across regions and help drive consistency.

• Minimum of 5 years of experience in service delivery, sales operations, or program management.

• Minimum of 3 years' experience managing inside sales or full-cycle sales teams.

• Minimum of 2 years of client management or client engagement experience.

• Excellent communication skills and comfort in presenting key findings to leadership level stakeholders. You should be able to clearly and concisely articulate performance of the Client team.

• Strong analytic skills and Strategic problem-solving skills as you will be tasked to drive business impact for the Team.

• Excellent project management skills with the ability to prioritize competing priorities and find synergies where they exist

• Excellent stakeholder management with the confidence to push back when an ask is not aligned with the defined strategic priorities or out of scope for our teams

• Agility and ability to quickly adapt to business needs

• Proficient in Microsoft Office and Google Suite

• Bachelor's Degree

This is a full-time in office position in Atlanta, GA.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We accept applications on an on-going basis and there is no fixed Final date to receive applications.

Information on benefits is…