Business Application Manager

Job Location

This role will work hybrid out of our office in the Sandy Springs, GA area.

• Systems Ownership & Administration
  • Configure, administer, and optimize the software in the business enablement space (i.e.: Autodesk, Smartsheet, Scribe, Service Now, Coupa, etc.)
  • Maintain environments, security roles, data integrations, and release management (Dev/Test/Prod).
  • Establish and enforce governance standards (naming conventions, solution lifecycle, ALM, documentation).
  • Work with business leaders and software vendors on RFPs, new contracts, and contract renewals
• Business Analysis, Data, and Continuous Improvement
• Facilitate discovery with business stakeholders to capture requirements, process maps, and success metrics.
• Translate requirements into user stories/acceptance criteria; prioritize backlog and roadmap.
• Lead configuration/build, testing, and deployment (including UAT and training).
• Monitor adoption, performance, and feedback; iterate solutions to improve usability and outcomes.
• Create andmaintaindocumentation (runbooks, data models, SOPs, knowledge articles).
• Partner with data/IT teams to ensure high quality data flows, master data alignment, and API/ETL integrity.
• Implement role based access controls and audit trails; ensure compliance with IT, Information Security, and regulatory standards.
• Track and remediate platform risks; manage vendor relationships and roadmap alignment.
• Develop training assets, how to guides, and release notes; deliver workshops and office hours.
• Champion change management: communications, adoption strategies, and stakeholder engagement.
• Serve as Level‑2/3 support for complex issues; coordinate with vendors/IT support where needed.
• Provide people leadership/management to a team of two to four application analysts under the supervision of the Director, Enterprise Applications.
• Perform performance reviews and hold regular feedback conversations with direct reports.
• Ensure team members understand business processes and facilitate work in a timely, efficient manner to meet the needs of our stakeholders.
• Hold team members accountable to follow all defined processes and procedures; collaborating with them to develop new procedures where needed.
• Prioritize the creation, storage, and organization of a system and team documentation knowledge base to ensure all solutions delivered are thoroughly understood, documented, and transitioned well to Application Support and the Service Desk.
• Drive the strategy, roadmap, execution, and optimization of the enterprise application portfolio with a cloud smart, vendor-supported philosophy.
• Partner with key business stakeholders on behalf of the Enterprise Applications team to deliver high-quality strategic solutions that enable enterprise process efficiency, visibility, insights, and structure.
• Ensure the team appropriately executes project tollgate processes for all assigned initiatives.
• Work closely with the SAP Center of Excellence, ERP Optimization Team, Technical Developers, and Integration Engineers to ensure integrations between key enterprise applications and SAP are designed, developed, and supported appropriately.

• Bachelor’s degree in Information Systems, Finance, Accounting, or similar discipline.
• At least 7+ years of increasingly responsible experience in IT Enterprise Application functional roles.
• CSM, CSPO, PMI-ACP, or PMO certifications preferred
• Minimum 5+ years of experience administering a variety of enterprise applications.
• Experience with Microsoft Office applications such as Excel, PowerPoint, SharePoint, Teams, & Visio.
• At least 2+ years experience with IT Service Management platforms;
  Service Now preferred
• 3+ years experience in a team leadership role.
• Experience in a global, complex, multi-national manufacturing environment preferred.
• Strong skills in relationship building among business stakeholders & colleagues.
• Strong verbal and written communication skills, able to adapt communication and key messages to the
  audience.
• Excellent documentation skills are required, including requirements, functional design or configuration, test scripts, and process flows.
• Facilitates the end‑to‑end Agile lifecycle including…