Lead Insights Analyst, Customer & Market Insights

Overview

As part of the Customer and Market Insights team at Chick-fil-A, it is our role to power Customer-informed decisions by providing meaningful insights that fuel innovation around service, product development, messaging, and experience. The role of Lead Insights Analyst for Customer & Market Insights is integral in informing marketing decisions by linking Customer behavior to business results. This role will be responsible for providing insights that guide intentional growth through Chick-fil-A’s digital experiences.

We are looking for someone with a passion for using analytic tools and techniques to drive insights that will influence and power business decisions through effective partnerships with internal stakeholders.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

• Serve as analytic liaison between Customer and Market Insights and internal stakeholders in support of innovation in the Customer digital experience
• Partner with internal stakeholders to provide analytic input and evaluate performance of various business priorities by identify links between Customer behaviors and business results
• Determine methodologies and execute analytical approaches to evaluate business opportunities
• Leverage test & learn techniques to understand the impact of innovation to the business and Customer behaviors
• Communicate actionable insights through visualizations and storytelling
• Manage planned and ad hoc analytic requests and ensure timely delivery of reporting and insights

• 3+ years of experience
• Bachelor’s degree in a quantitative field such as Finance, Accounting, Mathematics, Statistics, Engineering, Business Analytics, or other similar fields
• Experience partnering well with cross-functional teams, being highly collaborative
• Ability to build strong relationships
• Strong written and verbal communication skills
• Experienced project manager
• Quick and versatile learner
• Strong analytical skills in hypothesis generation and data identification
• Advanced Excel skills
• Experience with database queries or programming languages (SQL, Python, or R)
• Experience with data visualization (Tableau)
• Experience with common UX analytics tools
• Ability to convey insights that are clear, compelling, and concise

• 4+ years of experience
• Master's degree in a quantitative field
• UX experience