Customer Success and Value Engineering

Job Description

Role

Summary:

Customer Success Engineers (CSEs) are senior, customer-facing advisors responsible for driving sustained adoption, consumption, and value realization of Tanzu Platform, Tanzu Data, and Tanzu Spring across strategic enterprise accounts. This role sits at the intersection of customer outcomes, platform adoption, and business value—ensuring customers achieve measurable results from their investments in Tanzu solutions.

Drive end-to-end customer adoption and consumption outcomes across Tanzu Platform, Data, and Spring—from onboarding through production scale and expansion. Define phased adoption patterns aligned to customer maturity and business objectives.

Translate customer business priorities into measurable outcomes, ROI models, and executive-level success narratives. Influence platform, data, and application strategy with application owners, developers, and LOB leaders.

Define, implement, and operationalize account health markers, adoption KPIs, and value metrics. Use insights to proactively manage risk, guide customer actions, and align internal engagement strategies.

Partner with Sales, Pre‑Sales, Professional Services, Product, and ecosystem Partners to ensure alignment from value strategy through technical execution.

Codify and scale adoption patterns, value frameworks, and success best practices across accounts and Pods. Feed field learnings and blockers back to Product Management and leadership.

• BA/BS in Engineering or Computer Science required with 12+ Years Equivalent Industry Experience or MA/MS Engineering or Computer Science with 10+ Years Equivalent Industry Experience.
• 10+ years across Customer Success, Platform Adoption, Value Advisory, Product, or customer‑facing technical roles
• Proven success driving adoption of modern application platforms and data services in large enterprises
• Strong understanding of the application lifecycle from ideation through production
• Demonstrated experience defining and scaling adoption KPIs, account health markers, and value frameworks
• Strong consultative, stakeholder‑management, and executive communication skills
• Ability to operate effectively in complex, fast‑evolving cloud‑native environments

• Experience with Tanzu Platform, Tanzu Data, and Spring‑based application modernization
• Experience advising customers on modernization, platform strategy, and operating model transformation
• Background in platform‑first, agile, and cloud‑native operating models
• Familiarity with regulated industries (e.g., Financial Services)
• Exposure to GenAI‑enabled application and platform use cases

• Annual base salary range: $127,100 – $203,400
• Eligible for a discretionary annual bonus in accordance with relevant plan documents
• Equity in accordance with equity plan documents and equity award agreements
• Health, dental, and vision plans; 401(K) with company matching;
  Employee Stock Purchase Program (ESPP);
  Employee Assistance Program (EAP); company‑paid holidays; paid sick leave and vacation time; and paid family leave and other leaves of absence in accordance with applicable laws

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside the USA, please be sure to fill out a home address as this will be used for future correspondence.