Sr. Scrum Master - AI​/MLOps Product Delivery

* Practice and encourage Agile mindset and behaviors; coach, inspire and mentor teams on Agile principles, values and practices while role modeling Travelers' leadership behaviors.
* Own delivery outcomes across multiple teams by ensuring predictable achievement of commitments, maintaining quality standards, and driving sustainable throughput; analyze system health and guide teams through complex delivery challenges to successful completion.
* Roll up your sleeves and actively partner with engineering teams in the flow of work—unblock issues, navigate technical dependencies, facilitate decision-making, and drive work to completion; be an active participant in delivery, not just an observer of process.
* Independently lead the application of Agile practices for multiple teams. Practices may be Scrum and/or Kanban based. Actions often visualizing work, limiting work in progress, managing work flow, planning and guidance for daily stand ups, sprint planning, short, mid, and long range planning, backlog refinement, and retrospective meetings.
* Ensure progress toward objectives, KPIs and commitments; guide assigned Agile teams to deliver the required product increments and outcomes.
* Leverage delivery metrics (cycle time, throughput, lead time, quality indicators, PR review times, defect rates) to identify constraints, inefficiencies, and improvement opportunities; work with leadership to remove systemic impediments and optimize flow.
* Partner with key stakeholders (i.e. Agile Coach and Team Lead) in backlog prioritization as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making.
* Utilize data to diagnose system health and spot behavioral patterns; bring evidence-based insights that drive meaningful changes in how teams deliver and prioritize their work.
* Identify opportunities to improve team-level Agile performance; focus teams on customer value, quality and continuous improvement activities. Remove team-level impediments and resolve conflicts; anticipate challenges, identify risks, and recommend mitigations and solutions.
* Lead and coach other Scrum Masters (direct reports) in developing a delivery-focused mindset; upskill the team in metrics analysis, constraint identification, and systems thinking approaches to achieving outcomes.
* Utilize learnings and best practices in furthering the effective use of Agile practices at Travelers.
* Facilitate open communication among team members and stakeholders; promote positive team dynamics to ensure members collaborate and work effectively.
* Build and leverage effective alliances across other teams and the technical and business communities.
* Partner with Circle Leadership on PI planning activities, organizing and leading PI ceremonies.
* Participate and actively contribute to the Agile Community, partnering closely with Agile Coaches and Leadership to Evolve the Way We Work.
* Increase the overall Agile maturity for teams, and support higher complexity work towards successful outcomes.
* Supports Agile team(s) that have various levels of agile maturity; actively works to upskill those teams in agile practices and increases their overall agile maturity.
* Demonstrates ability to lead and influence by enhancing Circle-wide agile practices.
* May also play a scrum-of-scrum role, managing the flow of work through an entire Circle rather than on an individual team or teams.
* Perform other duties as assigned.
* Bachelor's degree.
* Three years experience in a Scrum Master or similar Agile role applying Agile principles and practices including delivery of several epics, releases and versions and application of a wide variety of patterns and techniques (i.e. leveraging burndown, facilitating retrospectives, refining user stories, etc.). Experience as a Project Manager, Program Manager, or Delivery Consultant also applicable; demonstrated ability to drive teams to 85%+ predictability while maintaining quality through establishing healthy backlogs, managing WIP, and navigating technical/organizational impediments.
* Hands-on experience using delivery metrics (cycle time, lead time,…