Desktop Support

This will be a “tech hub” and will see many “VIPs” so potential candidates will need to be able to interact with that level of leadership and not just be technical.

• Advanced knowledge of managing workstation, laptops and handheld tablet devices. Resource will be able to leverage toolsets for workstation image, troubleshooting and hardware/software break fix
• This position will be 100% onsite, supporting a station at an international hub of over 200 users (high profile site)
• Experience as a PC Technician/Desktop Support Specialist preferred with an in depth knowledge of hardware/software installation, configuration, troubleshooting and resolving Windows Desktop related issues.
• Experience with the following technologies a plus:
  Installing Windows system Images, AD, HP and Dell hardware platforms, Service desk software, and remote control utilities.
• Ticketing Tool Required (preference Service Now, their system is GSN)
• Soft Skills:
  
  Will be working with all levels of the organization (C‑Suite Level: Vice presidents, President, CIO, and all the way down to our lowest level associates). Able to make changes to Active Directory profiles, security settings, etc.
• Must be able to work independently to complete end‑user requests, troubleshoot problems and escape unresolved technical problems to proper level.
• Candidate should have a background that includes meeting or exceeding SLAs and working in a team environment to complete tasks. Knowledge of Service desk, Call escalation, metrics reporting, and working with technical staff preferred. Candidate must maintain a high standard of customer service and satisfaction.

Desktop, Troubleshooting, Support, imaging, active directory, Windows 10, powershell scripting, servicenow

• High‑school diploma and 3 years IT experience preferred.
• Technical certifications preferred – CompTIA A+
• Strong written and communication skills as well as the ability to maintain a regular and predictable attendance are necessary.
• This position may require bending, lifting, and/or pulling. Technicians will require the ability to lift up to 30lbs (Printers, Monitors and General hardware) and perform other duties related to technical support as assigned.

Intermediate Level

Contract position based out of College Park, GA.

The pay range for this position is $25.00 – $27.00/hr.

Benefits for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Mar 5, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.