Senior Director, Product Management

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, Seat Geek, Priceline, Calm, and Box create dynamic, individualized experiences  platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement-all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values-Trust, Growth Mindset, Balance, and Humility-to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That's why we've been recognized as one of Inc's Best Workplaces and Fastest Growing Companies, and were recognized on Forbes' list of America's Best Startup Employers in 2022.

Notably, Iterable has also been listed on Wealthfront's Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence-including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide-we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let's shape the future of customer engagement together!

About the Role:

We are looking for a Director/Senior Director of Product Management to lead and scale our data platform. Data Platform is the backbone for Iterable's customer data (user data, events, integrations) processing & persistence mechanisms, helping our customers unlock and integrate their data for use in all facets of automated orchestration at-scale. The Data Platform team is a horizontal service that impacts everything from Journeys, to campaigns, Analytics and the core of Nova (AI platform) intelligence.

This leader will shape the product strategy that transitions Iterable from providing infinitely flexible data systems to delivering a structured, context-rich "operational DNA" for every customer.

The role offers the opportunity to help enterprise brands solve critical challenges in customer engagement, personalization, and marketing automation while leveraging AI-powered decisioning, real-time personalization, and data-driven orchestration.

Key Responsibilities

* Act as "GM for the Iterable Semantic Context layer" to define and execute a multi-year vision for the Data Platform that balances near-term business goals with long-term vision.

* Build, mentor, and scale a high-performing team of Product Managers, fostering a culture of ownership, speed, and customer-centricity.

* Establish disciplined operating rhythms to prioritize work, manage trade-offs, and ensure high-quality delivery across multiple domains.

* Partner with Engineering, Design, and Go-to-Market leadership to ensure seamless integration and successful product launches.

* Act as the "voice of the customer" by conducting deep discovery and user testing to solve complex data scale and quality challenges.

* Represent the platform's progress, strategy, and business impact to senior leadership and external stakeholders.

Qualifications

* Extensive experience in Product Management, with 3-5+ years in a senior leadership role managing other PMs.

* Deep experience in Data Platforms, SaaS, or enterprise software, specifically handling high-scale data ingestion and multi-tenant architectures.

* Proven track record of solving complex problems related to data schemas, labeling for AI/ML, and data availability.

* Ability to translate high-level company objectives into actionable product initiatives with measurable outcomes.

* Exceptional ability to lead through ambiguity, drive organizational alignment, and develop talent.

* Strong executive presence with the ability to articulate technical concepts and strategic trade-offs to diverse audiences.

Ideal Candidate:

* Operates with a strong bias toward action while balancing discipline and product sense.

* Brings clarity of priorities and alignment amidst ambiguity.

* High-functioning operator who eliminates unnecessary motion while fostering team energy and momentum.

* Models calm, decisive leadership and builds a culture of innovation, ownership, and speed to market.

* Skilled at building and leading high-performing teams while influencing broadly across the organization.

Perks & Benefits:

* Paid parental leave

* Competitive salaries, meaningful equity, & 401(k) plan

* Medical, dental, vision, & life insurance

* Balance Days (additional paid holidays)

* Fertility & Adoption Assistance

* Paid Sabbatical

* Flexible PTO

* Monthly Employee Wellness allowance

* Monthly Professional Development allowance

* Pre-tax commuter benefits

* Complete laptop workstation

The US base salary range for this position at the start of employment is $229,000 -…