Program Manager, Labor Relations & Workplace Investigations; LR​/WPI

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions‑free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

We are seeking a Program Manager, Labor Relations & Workplace Investigations (LR/WPI) to establish, scale, and continually improve Rivian’s LR/WPI operating model. This role sits at the intersection of Legal, operations, process design, data and analytics, and digital enablement — with a clear mandate to simplify, standardize, and modernize how LR/WPI work gets done so teams can move faster, with more consistency, clarity, and impact.

As an individual contributor, you will partner with a small, high‑impact team focused on mapping work, designing end-to-end work streams, and integrating technology (including case management systems, Workday, Navex, Service Now, and data visualization tools) into day‑to‑day execution. You will serve as a key connector between Legal, People, HR Operations, Compliance, and partner teams such as IT, Data, and Business Operations, shaping how platforms and tools work together to support a scalable, data‑driven LR/WPI function.

• Design the LR/WPI infrastructure: You will architect the standardized systems, playbooks, and workflows that underpin our labor relations and workplace investigations function, from case intake to closure, ensuring investigations are timely, consistent, and defensible.
• Scale a mission‑critical function: You will help a lean, specialized LR/WPI team support a workforce of over 15,000 employees, building the processes, governance, and tooling that enable high‑quality outcomes at scale as our footprint continues to grow.
• Turn data into foresight: You will design and maintain dashboards and analytics that translate case data and trends into actionable insights, helping leaders identify hotspots, anticipate risk, and target training, policy updates, and systemic interventions.
• Elevate quality and compliance: You will implement quality assurance, SLA monitoring, and compliance checks so every case meets clear standards of documentation, procedural fairness, and regulatory alignment — strengthening trust in our processes.
• Enable change at a pivotal moment: As Rivian continues to expand manufacturing, operations, and office locations, you will be central to how we standardize labor and investigative practices, support leaders, and embed LR/WPI capabilities into the broader employee experience.

Team Leadership & Program Management

• Serve as the program lead for LR/WPI operations, driving a cohesive roadmap across intake, triage, investigations, reporting, and continuous improvement.
• Partner closely with LR/WPI leaders to translate strategy into clear programs of work, aligning scope, timelines, and success metrics across a small, high‑impact team.
• Facilitate prioritization and sequencing of initiatives that impact multiple sites and business groups, balancing near‑term needs with longer‑term infrastructure investments.
• Establish lightweight governance routines (cadences, forums, decision logs) that keep Legal, People, Compliance, and business leaders aligned on LR/WPI priorities and trade‑offs.
• Coordinate vendor relationships (e.g., ethics hotlines, third‑party investigative firms) to ensure they are integrated into our processes, SLAs, and reporting expectations.

LR/WPI Operating Model & Process Excellence

• Design and document end‑to‑end LR/WPI workflows — from intake and triage through investigation, resolution, and follow‑up — clarifying roles, handoffs, and decision rights.
• Build and maintain “playbooks” for common investigation types and labor relations scenarios, ensuring investigators and labor partners apply consistent approaches globally.
• Define and manage SLAs, capacity assumptions, and service…