Business Application Analyst

About Shepherd Center

With five decades of experience, Shepherd Center provides world‑class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi‑trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation’s top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems.

Shepherd is the only rehabilitation facility in the nation with an intensive care unit on‑site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.

The Business Application Analyst is responsible for the configuration, administration, optimization, and ongoing support of the Workday platform. This role partners closely with HR, Finance, Payroll, and IT stakeholders to ensure Workday solutions align with business needs, support operational efficiency, and maintain data integrity. The analyst serves as a subject matter expert for assigned Workday modules and plays a key role in system enhancements, reporting, and troubleshooting.

Additionally, supports Workday integrations with other enterprise systems such as UKG, Service Now, Strata, and ancillary HR systems.

• Configure, maintain, and optimize Workday modules such as HCM, Payroll, Benefits, Time Tracking, Financials, Recruiting, and Talent.
• Support EIBs and create integrations between Workday and other enterprise systems.
• Gather and analyze operational workflows, technical requirements, and functional specifications for various business applications.
• Demonstrate business and application expertise during workflow design, validation sessions, integrated work sessions, and ongoing system optimizations.
• Work with users, other IS analysts and system vendors to design, develop, test, and implement business applications and data integration solutions.
• Perform application and integration testing using structured test scripts; document results and follow up on identified issues.
• Test software prior to implementation, as well as that of others on the Business Applications Team, against project requirements.
• Troubleshoot system issues when necessary, solving moderate to complex application and integration issues. Follow up in a timely manner with appropriate customers and IS personnel.
• Ensure change control and change management procedures are properly followed.
• Routinely review system integration error queues and work with customers and IS personnel for resolution of errors.
• Create documentation and knowledge articles for assigned development projects; review those of others on the Business Applications Team.
• Actively communicate with team members and IS Management regarding ongoing project statuses.
• Escalate issues to IS Management when appropriate.
• Effectively communicate with customers.
• Maintain knowledge of current technology in use at Shepherd Center and its ability to achieve business objectives.
• Provide general support, administration, and maintenance of the Service Now platform and associated applications.
• Serve on the Business Applications team on‑call rotation as necessary for after‑hours system interface support.
• Perform other related duties as required.

• Bachelor’s degree in computer science, Information Systems, engineering or equivalent related experience.
• 2–5 years of Workday experience.
• Strong understanding of Workday business processes, security, and reporting.
• Experience supporting at least one core Workday module (HCM, Payroll, Financials, etc.).
• Three to five years of experience in an Information Systems environment.
• Outstanding written and verbal communication skills; able to articulate complex technical topics for non‑technical audiences.
• Strong personal ownership with the ability to set and meet high professional standards.
• Ability to analyze complex situations and develop creative solutions.
• Strong analytical and problem‑solving skills.
• Str…