Mobile Support Lead

* Mobile Support Lead role provides technical leadership to 24x7 L1.5/L2/L3 support for mobile applications (iOS and Android) team and associated channel proxies across global geographies. The candidate will require hands-on technical expertise in mobile platforms, capable of leading complex troubleshooting, driving production incident resolution, and collaborating with cross-functional teams and leadership.

Key Responsibilities

* Technical Leadership:
Act as the primary escalation point for mobile application issues, guiding the team through complex troubleshooting and root cause analysis.

* Incident Management:
Lead production outages and critical issues on bridges, ensuring timely resolution and clear communication with stakeholders.

* Cross-Functional Collaboration:

Work closely with mobile business owners, development leaders, and product teams on roadmap initiatives and L3 enhancements.

* Observability & Proactive Monitoring:
Partner with observability teams to enhance monitoring capabilities and enable proactive issue detection.

* Continuous Improvement:
Contribute to functional roadmap improvements and drive operational excellence within the support team.

Required

Skills & Qualifications

Technical Expertise:

* Strong hands-on experience with iOS and/or Android application architecture, APIs, and troubleshooting.

* Familiarity with channel proxies, backend integrations, and mobile release processes.

* Incident & Problem Management:
Proven ability to lead high-severity incidents and coordinate resolution across multiple teams.

* Collaboration & Communication:
Excellent stakeholder management and ability to communicate effectively with technical and business teams.

* Tools & Technologies:

* Mobile debugging tools (Xcode, Android Studio, Charles Proxy, etc.)

* Observability platforms (e.g., App Dynamics, Datadog etc…)

* Familiarity with CI/CD pipelines and mobile deployment processes.

* Experience:

* 7+ years in mobile application support or development.

* Prior experience in production support (L2/L3) for global applications.

Preferred Qualifications

* Exposure to cloud platforms (AWS, etc.) and API gateway technologies.

* Knowledge of incident management frameworks (ITIL), Service Now etc.

Salary Range-$100,000-$130,000 a year

#LI-KR3

TCS Employee Benefits

Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:
Maternal & Parental Leaves.

Insurance Options:
Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.

Time Off:
Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.