Ops Director

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

As part of Finastra’s centralized AI Organization
, the Ops Director is pivotal in driving forward our technology and innovation agenda, ensuring alignment with strategic objectives, and facilitating seamless communication and collaboration within the technology organization and across the broader company to accelerate the delivery of AI across the business.

• Strategic Alignment:
  Work closely with the SVP, Group Head of AI to align technology and innovation initiatives with Finastra's overall strategic goals and objectives. Provide guidance and support in the development and prioritization of technology roadmaps, innovation projects, and investment areas.
• Strategic Planning and Decision Support:
  Assist the AI Org in developing long‑term technology and innovation strategies to drive business growth & optimization. Bring research, industry trends, and insights together to inform decision‑making processes.
• Operational Excellence:
  Set priorities for AI agenda, helping to ensure that decisions about how time is spent reflect their priorities. Create and maintain systems and processes to streamline operations throughout the technology organization. Manage budgets, ensuring investments are in line with company strategy for infrastructure and people.
• Performance Monitoring and Reporting:
  Establish KPIs and performance metrics to measure the success of AI initiatives. Monitor progress, analyze results, and prepare regular reports and updates for executive leadership.
• Program Management:
  Oversee key technology and innovation initiatives from conception to execution, ensuring timely delivery and effective resource allocation. Act as a liaison between the SVP, Group Head of AIs and project teams, providing guidance, direction, and support as needed.
• Communication and
  
  Collaboration:
  
  Serve as the primary point of contact for internal and external stakeholders on behalf of the SVP, Group Head of AI. Facilitate communication and collaboration across departments, breaking down silos to improve efficiency and productivity.
• Team Development and Leadership:
  Foster a culture of innovation, collaboration, and excellence within the technology organization. Partner with HR in thinking through workforce management-related activities.

• Proven experience in a business management, strategy and operations, or technology program management leadership role.
• Experience in planning and leading strategic initiatives.
• Experience in organizing and directing multiple teams and departments.
  
  Experience in data analysis and budget management.
• Excellent written/verbal communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Excellent program management skills with the ability to manage complex initiatives from inception to completion.
• Strong leadership abilities with a track record of building and leading high‑performing teams.
• Ability to thrive in a fast‑paced, dynamic environment and manage multiple priorities simultaneously. Proven experience in Business Operations, preferably within AI, data, technology, or Professional Services environments.
• Experience working in a global, matrixed organization; ability to navigate complexity and diverse stakeholder needs.
• Track record of delivering against targets, managing KPIs, and improving operating performance.

• Flexibility:
  Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well‑being:
  Access Confidential one‑on‑one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a…