Solutions Engineer

Overview

This role supports the organization by providing technical sales expertise in the discovery and understanding of client technical requirements/workflows in order to help develop and present justifiable solution sets. This role has ownership and responsibility of the pre-sales engagement process and serves as a trusted technical advisor to the client, supplying the technical details of proposed solutions. This role acts as liaison between the organization’s sales/business development and engineering/manufacturing groups and coordinates the transition from sales to implementation once the deal is awarded.

• Exhibit the highest ethics, professionalism and respect at all times.
• Maintain strong technical knowledge of product lines as well as competitive strengths/weaknesses.
• Responsible for discovery and documentation of client requirements, identifying any custom elements.
• Responsible for the development of value-add solution sets exhibiting sound fundamentals and creativity in solution development.
• Ensure service actively participating in solution development / delivery
• Maintain strong internal and external communication practices, with timely development and socialization of information.
• Communication of solution including key deliverables and metrics to internal stakeholders (management, sales, engineering, PMs, service, etc)
• Documenting and communication of offering to client to ensure goals and expectations are met/addressed. Establish and convey client deliverables.
• Adherence to, and improvement of, defined internal processes. Opportunity reviews
• Develop list of tasks required for successful and timely implementation
• Timeliness and accuracy of all documentation.
• Remain in compliance with all Bluecrest policies.

REMOTE - US

The role will report to the Manager, Solutions Engineering collaborating with the following entities:

• Client – multiple disciplines from operations through C-Suite
• Sales / Sales Management
• Engineering
• Marketing
• Service
• Solutions Architects
• Solutions Engineers
• Software Solutions
• Order Fulfillment
• Project Management
• Product Management

MINIMUM:

• Previous experience working within a technical pre-sales position with a minimum of 5 years' related experience in this role.
• Proven business analysis skills, communication skills, executive skills, technical skills, and a deep understanding of industry trends is required.
• Requires 50% or greater travel.
• Adept at Microsoft Office programs as well as Visio and Dynamics
  365
• Previous experience in the print and mail industry with knowledge of industry trends and familiarization with postal regulations.
• A good understating of IT networking, servers, and VM dependencies and requirements.
• A focus on client experience.

PREFERRED:

• Bachelor’s Degree and a minimum of 5 years' related experience
• Extensive experience designing, scoping and documenting comprehensive projects, including but not limited to pricing and cost justification of solutions.
• Knowledge and experience with Pitney Bowes/Blue Crest product lines including insert, print, sortation, VBM, service programs and software suite. Strong knowledge of competitive landscape required.
• Experience in solutions delivery, project management.