Service Desk Technician; ATL

Job Description

An employer is looking for a Helpdesk Technician to sit remotely in Atlanta, GA to support of a large government healthcare contract. The candidate will be joining a team of about 40 individuals supporting a user base of about 7,500 government employees. While onsite, they will also provide white glove support to government employees. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc.

Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows environment.

$18/hr to $20/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Bachelors Degree with 2+ years of experience (minimum for LCAT)
• Moderate to advanced troubleshooting skills – working with hardware and software issues
• Experience utilizing Service Now as a ticketing system
• Experience imaging laptops
• Experience providing both in person and over the phone support
• Great customer service - offering white glove service to high level personnel
• Willing to get processed for Public Trust