Junior Site Reliability Engineering

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Join to apply for the Junior Site Reliability Engineering role at Jobright.ai

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Job Summary:

Geotab is a global leader in IoT and connected transportation, known for its diverse and innovative work culture. The Site Reliability Engineer will ensure the availability, reliability, and performance of Geotab's core products, acting as a primary escalation point for critical application issues and collaborating with various technical teams to restore service and improve system stability.

Responsibilities:

• Act as a primary escalation point for critical production application/product issues.

• Rapidly troubleshoot complex problems across the application stack, utilizing observability tools to identify root causes.

• Coordinate effectively with development, infrastructure, and other technical teams during incidents to implement fixes and restore service swiftly.

• Clearly communicate incident status, impact, and resolution steps to internal stakeholders.

• Collaborate with team members to improve monitoring tools, dashboards, and alerting mechanisms for proactive detection of issues impacting Critical User Journeys (CUJs) within the application/product and computing architecture. Our complex environment encompasses monolithic applications, microservices, and a vast ecosystem of millions of hardware units.

• Monitor application/product and system health proactively using a combination of tools to ensure high availability and adherence to Service Level Objectives (SLOs) / Service Level Agreements (SLAs).

• Identify opportunities and implement automation tools/scripts to streamline routine operational tasks, reduce manual effort (toil), and improve response times.

• Conduct system tests to validate performance, reliability, and successful remediation of issues.

• Recommend design and process enhancements based on operational experience to improve overall application reliability and maintainability.

• Participate in post major incident reviews (PMIRs) to analyze disruptions, document findings, track corrective actions to prevent recurrence, and identify areas of improvement for incident response processes.

• Contribute to building a culture of learning from incidents.

• Participate in a 24x7 on-call rotation to provide timely support for critical issues outside of business hours.

Qualifications:

Required:

• 3 - 5 years experience in SRE/Dev Ops/Tier 3.

• Strong troubleshooting skills with a systematic problem-solving approach.

• Extensive experience resolving critical incidents in production environments.

• Strong proficiency in Linux and operational scripting (Bash, Powershell, Python).

• Experience with database/dataset querying (Google

SQL, Postgre

SQL, Big Data), automated configuration management (via tools like Ansible), and Git Ops tools (Argo CD).

• Experience with data visualization platforms (e.g., Apache Superset/Big Query Visualizations).

• Familiarity with cloud platforms (GCP/Azure/AWS), container orchestration (Kubernetes), and monitoring/alerting systems (e.g., Prometheus stack including Alert Manager/Grafana).

• Understanding of application environments (e.g., .NET/C#) for troubleshooting purposes.

• Understanding of fundamental networking concepts (TCP/IP, HTTP, DNS, Load Balancing) are considered assets.

• Familiarity with applying AI-powered tools to enhance operational efficiency in areas such as log analysis, troubleshooting assistance, incident summarization, and automation scripting.

• Demonstrated ability to work well under pressure and manage multiple tasks and projects simultaneously.

• Experience with incident management processes.

• Experience working within a technical or engineering organization with knowledge of the high-technology industry is considered an asset.

• Excellent verbal and written communication skills.

• Strong…