Enterprise Identity and Collaboration Operations Technical Lead

Identity and Access Management (IAM)

• Oversee the administration, design, and health of Active Directory (on-prem) and Azure Active Directory environments.
• Ensure proper synchronization via Azure AD Connect, including hybrid identity management.
• Lead efforts around authentication, including MFA, SSO, Conditional Access, and integration with 3rd-party apps via SAML, OAuth, and OIDC.
• Guide the team on managing directory security, domain trusts, replication, DNS, and Kerberos-related issues.

• Ensure smooth operation of Microsoft Teams, Exchange Online, and SharePoint Online, including integrations with AAD.
• Oversee configuration and support of collaboration environments and troubleshoot user-facing issues.
• Manage user lifecycle and permissions across M365 workloads.

• Manage Group Policy Object (GPO) development and maintenance to enforce configuration baselines across Windows endpoints.
• Lead efforts to streamline endpoint management using Microsoft Endpoint Manager (Intune/MEM) where applicable.
• Ensure compliance with endpoint security policies, patching, and provisioning.

• Collaborate with Security and Compliance teams to enforce least-privilege access, RBAC, auditing, and monitoring standards.
• Ensure IAM and collaboration systems meet organizational regulatory requirements (SOX, HIPAA, ISO 27001, etc.).
• Maintain and improve internal documentation, runbooks, and knowledge articles.

• Lead or contribute to strategic projects including domain consolidation, hybrid-cloud IAM transformations, or platform migrations.
• Drive automation and process improvements using Power Shell or other scripting tools.
• Collaborate with cross-functional teams (security, architecture, networking) on large-scale IT initiatives.

• Able to roll up sleeves and solve complex technical problems, while guiding and developing team members.
• Comfortable balancing operational firefighting with long-term strategic planning.
• A self-starter with the ability to lead through ambiguity, set priorities, and execute under pressure.
• Brings a “customer-first” mindset to service design and support.
• Committed to continuous learning and development—both for self and the team.

• Lead, mentor, and grow a team of identity and collaboration engineers responsible for critical IT services.
• Manage 24x7 operational support and incident response for directory services and M365 tools.
• Define team goals, KPIs, and support metrics to track performance and improve service quality.
• Foster a high-performance, customer-centric culture focused on service reliability and user experience.
• Act as an escalation point for complex technical and operational issues.