Director, Enterprise Innovation & Transformation - Emory Health Plan

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Description

Director, Enterprise Innovation & Transformation

Emory Health Plan:
Atlanta, GA (Hybrid)

Reports To:

Senior Director, Enterprise Innovation & Transformation

Drive the Future of Healthcare Delivery

Emory Health Plan is seeking a high-potential transformation leader ready to step into enterprise-scale impact. As a Director of Enterprise Innovation & Transformation, you will execute a portfolio of strategic initiatives that reshape how our 67,000 members experience healthcare, spanning benefit design, digital modernization, AI adoption, platform migrations, and member and provider experience redesign.

This is a hands-on role for a builder who is ready to lead programs end-to-end, influence cross-functional teams, and translate strategy into measurable outcomes. You will work closely with, and develop toward, senior leadership, gaining exposure to executive-level decision-making as we scale from $800M to $1.3B over three years.

What You'll Lead

Strategic Initiative Portfolio Management

* Manage and execute 3-5 enterprise transformation initiatives simultaneously, from planning through sustainment

* Support development of a transformation roadmap spanning benefit design, digital strategy, AI innovation, and operational excellence

* Prepare and present program status updates for leadership governance reviews, covering milestones, risks, and ROI

* Apply rigorous program management discipline: milestone tracking, dependency management, risk mitigation, and stakeholder communications

* Build business cases and support investment requests for transformation initiatives

* Track post-implementation results, ensuring initiatives deliver on their committed financial and experience targets

Member & Provider Journey Transformation

* Support design of member journey improvements across enrollment, provider search, care access, claims resolution, and renewal

* Contribute to provider experience optimization covering onboarding, utilization management, claims processing, and quality reporting

* Conduct current-state research - interviews, data analysis, and process observation - to identify friction and experience gaps

* Help develop future-state journey designs incorporating digital-first touchpoints and omnichannel experiences

* Track journey performance metrics: satisfaction scores, completion rates, time-to-resolution, and drop-off points

* Coordinate cross-functional teams across clinical, IT, operations, and member services to improve critical touchpoints

Benefits Design & Innovation

* Partner with Benefits leadership to evaluate and evolve plan designs that balance affordability, access, quality, and engagement

* Support exploration of innovative benefit structures: value-based insurance design, supplemental benefits, and consumerism strategies

* Assist with design and launch of benefit pilot programs across areas such as mental health, fertility, and musculoskeletal care

* Research market trends and competitive benefit offerings to inform differentiation strategies

* Build and maintain financial models quantifying the impact of benefit design changes on utilization, cost, and satisfaction

* Support A/B testing and measurement of member response to benefit innovations

* Assist in scaling successful pilots into production with change management and member education support

Digital Transformation & Technology Enablement

* Contribute to digital-first strategy execution, helping transform member and provider interactions through modern platforms

* Support platform migrations and enhancements: member portal, mobile app, provider portal, and data modernization

* Assist with evaluation and adoption of emerging technologies: telehealth, virtual care, remote monitoring, and digital therapeutics

* Partner with IT on technology selection, vendor evaluation, implementation tracking, and user acceptance testing

* Help define digital experience standards and…