GDOT IT Senior Support Specialist

Overview

Under broad supervision, provides system and user support for 3rd party enterprise systems.

Note:

Candidates for this position must be local to the Atlanta area.

Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Owns assigned tasks. May serve as a lead or train staff.

• High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
• Note:
  
  Candidates for this position must be local to the Atlanta area.
• Note:
  
  This position requires one day onsite per week.

• Minimum 5 years experience providing both front and back end technical support for 3rd party application products. Including deployment/implementation, application modification, and application error debugging.
• Experience working with Java based 3rd party web applications is a plus.
• Experience providing support for Agile Assets/Trimble Asset Management system is strongly desired.
• Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures.
• This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge.

• Java or Other programming language
• Java Script
• Groovy Script
• XML
• SQL
• PL SQL
• Oracle databases