IT Operations & Service Management; ITSM OR Data Integration, MDM & Technical Team Leadership

IT Operations & Service Management (ITSM) OR Data Integration, MDM & Technical Team Leadership

Location:

Atlanta, NJ

• Lead the implementation, and maintenance of scalable and robust analytics platforms.
• Manage IT service operations to ensure high availability, performance, and reliability of the analytics platform.
• Deliver an exceptional user experience by ensuring the platform meets the needs of its users. Implement user feedback to improve platform functionality and usability.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Oversee the integration of various data sources to ensure seamless data flow and accessibility.
• Ensure the platform's performance, security, and reliability through continuous monitoring and optimization.
• Implement and manage IT service management (ITSM) processes, including incident, problem, and change management. Enforce these processes to ensure efficient and effective service delivery.
• Ensure the platform's security and compliance with industry standards and regulations.
• Mentor and guide a team of engineers, fostering a culture of innovation and excellence.
• Manage resources through vendor partners, ensuring they meet performance and service level agreements. Oversee vendor relationships to ensure high-quality service delivery and cost-effectiveness.
• Stay up to date with the latest industry trends and technologies to drive continuous improvement.

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in software integration and technical operations support.
• 7+ years’ experience with Azure Databricks, Azure SQL Database, Azure SQL Data Warehouse, Azure Data Lake, Azure Data Synapse Analytics, Azure Data Factory, Azure ADLS, Azure Databricks, MDM Reltio, Azure Dev Ops and other relevant tools.
• Commercial Data Expertise.
• Experience managing third‑party managed service providers.

• Excellent problem‑solving skills and the ability to troubleshoot complex integration issues.
• Background in master data management systems and processes is beneficial.
• Strong communication, interpersonal and collaboration skills, with the ability to work effectively in a matrix team environment.
• Knowledge of industry regulations and compliance requirements in the pharmaceutical sector is a plus.
• Hands on experience with Data & analytics platform management, like Azure Databricks, MDM – Reltio etc.
• Hands‑on experience in design, coding, managing backlogs delivery of IS projects.
• Attention to detail and ability to deal with ambiguity and change.
• Penchant to learn about new technology innovation and creativity in applying to business problems.
• Experience establishing, running, maintaining and evolving integrated data management and science delivery platforms.
• Strong knowledge of cloud platforms (e.g., AWS, Azure, GCP) and big data technologies (e.g., Hadoop, Spark).
• Proficiency in programming languages such as Python, Java, or Scala.
• Experience with ITSM tools and frameworks (e.g., ITIL, Service Now).