Associate Systems Engineer

Purpose Build the Foundation That Keeps the Business Running Every company talks about uptime. This team actually lives it. As an Associate Systems Engineer, you’ll be part of the group responsible for keeping core enterprise systems stable, secure, and running smoothly behind the scenes — from virtualization and backups to Windows environments and critical infrastructure support.

This role is ideal for someone early in their IT career who wants more than repetitive ticket work. You’ll gain hands-on exposure to enterprise systems, learn from experienced engineers, and build the technical depth and operational instincts that turn strong support professionals into well-rounded infrastructure engineers.

Your Day Consists Of Supporting and maintaining enterprise infrastructure environments including virtualization platforms, Windows systems, and core operational services

Troubleshooting system, server, and infrastructure issues while partnering with senior engineers to resolve higher-impact problems

Monitoring backups, system performance, and environment health to help prevent issues before they impact the business

Managing incidents, requests, and changes through Service Now or similar ITSM platforms with clear communication and follow-through

Assisting with DNS troubleshooting, configuration updates, and connectivity investigations across enterprise environments

Documenting processes, fixes, and recurring issues in a way that makes the next problem easier — not harder — to solve

You’ll Be Successful With Foundational knowledge of virtualization technologies such as VMware, Hyper-V, or Nutanix

Working experience or hands-on exposure to Windows server and workstation administration

A problem-solving mindset and willingness to learn from real-world infrastructure challenges

Strong communication skills and the ability to explain technical issues clearly to both technical and non-technical teams

Comfort working within structured support processes, escalation paths, and operational procedures

Internship, lab, help desk, systems support, or early-career infrastructure experience that shows curiosity and initiative

Key Responsibilities Support and maintain virtualized environments (e.g., Nutanix).Administer and troubleshoot Windows operating systems in a server and workstation environment.

Monitor, manage, and verify backup systems to ensure data integrity and successful recovery.

Utilize Service Now (or similar ITSM tools) to manage incidents, requests, and changes.

Assist with DNS configuration, monitoring, and troubleshooting.

Perform system health checks and proactively identify potential issues.

Document processes, procedures, and resolutions clearly and accurately.

Communication & Escalation Communicate effectively with technical and non-technical stakeholders.

Provide timely updates on incidents, service requests, and ongoing work.

Follow established escalation procedures to ensure critical issues are addressed appropriately.

Collaborate with senior engineers and cross-functional teams to resolve complex problems.

Required Qualifications Basic understanding of virtualization technologies (VMware, Hyper-V, or Nutanix).Working knowledge of Windows OS administration.

Familiarity with backup and recovery concepts and tools.

Experience or exposure to Service Now or other ticketing systems.

Understanding of DNS concepts and troubleshooting techniques.

Strong verbal and written communication skills.

Ability to follow structured processes, including escalation workflows.

Preferred Qualifications Associate degree or bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).Relevant certifications (e.g., CompTIA, Microsoft, VMware) are a plus.

Internship or hands-on lab experience in systems administration.

Working Conditions (travel, hours, environment)
Limited travel required including air and car travel

While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or…