Lead Infrastructure Engineer – Directory Services

Overview

Come join a growing team that is responsible for the design, engineering, and operation of the following foundational infrastructure technology services:

• Microsoft Active Directory Domain Services
• Microsoft Active Directory Federation Services (ADFS)
• Microsoft Active Directory Certificate Services
• Microsoft DHCP
• Microsoft DNS
• Microsoft Entra Connect
• Microsoft Distributed File System (DFS)
• Microsoft Key Management Services (KMS)
• Microsoft Identity Manager (MIM)
• Microsoft Remote Desktop Licensing (RDL)
• Symantec product suite
• Quest product suite
• Cisco Identity Services Engine (ISE)

Shift: 1st shift (United States of America)

Location:

Office‑centric, 5 days a week in one of the following offices:
Atlanta, GA;
Charlotte, NC;
Raleigh, NC;
Richmond, VA;
Greensboro, NC;
Wilson, NC.

Immigration:
Truist will not sponsor an applicant for work visa status or employment authorization, nor will it offer any immigration‑related support for this position.

• Performs problem tracking, diagnosis and root‑cause analysis, replication, troubleshooting, and resolution for complex issues, including programming and debugging activities.
• Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
• Analyzes and observes trends with technical issues and develops recommendations for long‑term improvements.
• Documents all relevant end‑user interactions and steps taken to resolve incidents.
• Has occasional contact with end‑users.
• Communicates status of issue resolution to internal customers.
• May engage and manage outside vendors.
• Applies in‑depth knowledge of application support and best practices.
• Typically leads moderately complex projects and participates in larger, more complex initiatives.
• Solves complex technical and operational problems.
• Acts as a resource for teammates with less experience.
• May have people management responsibilities for a small team.

• Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
• In‑depth knowledge in information systems and ability to identify, apply, and implement best practices.
• Understanding of key business processes and competitive strategies related to the IT function.
• Ability to plan and manage projects.
• Ability to solve complex problems by applying best practices.
• Ability to provide direction and mentor less experienced teammates.
• Ability to interpret and convey complex, difficult, or sensitive information.

• Bachelor's degree and six years of experience or an equivalent combination of education and work experience.
• Banking or financial services experience.
• Power Shell scripting knowledge and ability to write customized scripts.
• Knowledge of networking and firewall rulesets.
• Knowledge of and experience with the following technology systems and platforms:
• Microsoft Active Directory Domain Services
• Microsoft Active Directory Federation Services (ADFS)
• Microsoft Active Directory Certificate Services
• Microsoft DHCP
• Microsoft DNS
• Microsoft Distributed File System (DFS)
• Microsoft Key Management Services (KMS)
• Microsoft Identity Manager (MIM)
• Microsoft Remote Desktop Licensing (RDL)
• Quest product suite
• Hewlett Packard Enterprise physical servers
• Dell physical servers
• Windows Server operating systems (Windows Server 2025 through Windows Server 2012 R2)

Sitting: Frequently (25%–50% of the time)

Lifting: Up to 25 lbs.

Visual / Audio / Speaking: Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding: Able to work standard office equipment, including PC keyboard, mouse, copy/fax machines, and printers.

Availability: Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel: Up to 25%

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by…