Senior Scrum Master | SaaS & AI Product

Senior Scrum Master Career Opportunity

Our client, who is a global leader in SaaS and AI based CX platforms, is looking for a motivated and talented Senior Scrum Master that will be responsible for supporting multiple Agile teams in delivering high-quality products through effective Scrum practices, coaching, and continuous improvement. This role partners closely with Product Owners, Engineering Managers, and cross-functional stakeholders to remove impediments, optimize team performance, and mature Agile practices across the organization.

The ideal candidate is an experienced servant‑leader who excels at facilitation, communication, and driving measurable outcomes.

• Guide 2 to 3 Scrum teams in applying Agile and Scrum principles effectively.
• Coach team members on self‑management, cross‑functionality, and accountability.
• Foster an environment of continuous improvement, learning, and psychological safety.
• Mentor junior Scrum Masters and contribute to scaling Agile practices across the enterprise.
• Facilitate Sprint Planning, Daily Standups, Backlog Refinements, Sprint Reviews, and Retrospectives.
• Ensure ceremonies are productive, focused, and continuously improving.
• Work with Product Owners to build healthy, transparent, and well‑prioritized backlogs.
• Track and ensure visibility into team metrics (velocity, throughput, cycle time, predictability).
• Remove impediments and elevate issues that impact delivery timelines.
• Monitor dependencies, risks, and cross‑team coordination.
• Drive adoption of Agile best practices and experimentation with new frameworks (Scrum, Kanban, XP, SAFe, etc.).
• Identify process bottlenecks and implement improvements using data‑driven insights.
• Facilitate cross‑team collaboration and alignment for multi‑team initiatives.
• Partner with leadership, engineering, and product stakeholders to support strategic planning and delivery.
• Provide clear, timely communication on progress, risks, and impacts.
• Promote transparency through dashboards, reporting, and information radiators.

• 5+ years of experience as a Scrum Master or Agile Coach.
• Proven success supporting multiple Scrum teams in a scaled environment.
• Strong understanding of Agile frameworks (Scrum, Kanban, SAFe, LeSS, etc.).
• Experience using Agile tools such as Jira, Azure Dev Ops, Rally, or Version One.
• Excellent facilitation, communication, and conflict‑resolution skills.
• Demonstrated ability to remove impediments and unblock teams quickly.
• Ability to influence without authority.
• Strong problem‑solving and adaptability.
• Excellent stakeholder engagement.

• Technical & development skills.
• Certified Scrum Master.
• Relevant certifications: CSM, A‑CSM, CSP‑SM, PSM II/III, SAFe SSM/SA/POPM.
• Experience in Dev Ops, CI/CD pipelines, or cloud‑native engineering environments.
• Background in coaching leaders and influencing organizational Agile maturity.
• Experience with metrics dashboards and Agile analytics.