Lead Infrastructure Engineer - Directory Services

Job Overview

Join a growing team responsible for the design, engineering, and operation of foundational infrastructure technology services. This office-centric role requires on-site presence five days a week in one of the following locations:
Atlanta, GA;
Charlotte, NC;
Raleigh, NC;
Richmond, VA; or Wilson, NC.

Regular or Temporary:
Regular

Language Fluency:
English (Required)

Work Shift:

1st shift (United States of America)

• Microsoft Active Directory Domain Services
• Microsoft Active Directory Federation Services (ADFS)
• Microsoft Active Directory Certificate Services
• Microsoft DHCP
• Microsoft DNS
• Microsoft Entra Connect
• Microsoft Distributed File System (DFS)
• Microsoft Key Management Services (KMS)
• Microsoft Identity Manager (MIM)
• Microsoft Remote Desktop Licensing (RDL)
• Symantec product suite
• Quest product suite
• Cisco Identity Services Engine (ISE)
• Hewlett Packard Enterprise physical servers
• Dell physical servers
• Windows Server operating systems (Windows Server 2025 through Windows Server 2012 R2)

For this opportunity, Truist does not sponsor applicants for work visa status or employment authorization, nor offer immigration-related support for this position.

• Performs problem tracking, diagnosis, root-cause analysis, replication, troubleshooting, and resolution for complex issues; includes programming and debugging activities.
• Responds to issues in a timely manner by investigating incidents or service tickets.
• Analyzes technical trends and develops recommendations for long-term improvements.
• Documents all relevant end-user interactions and steps taken to resolve incidents.
• Maintains occasional contact with end-users.
• Communicates status of issue resolution to internal customers.
• May engage and manage outside vendors.
• Applies in-depth knowledge of application support and best practices.
• Leads moderately complex projects and participates in larger, more complex initiatives.
• Solves complex technical and operational problems.
• Acts as a resource for teammates with less experience.
• May have people management responsibilities for a small team.

• Bachelor’s degree and five years of experience in development or application support, or equivalent combination of education and work experience.
• In-depth knowledge of information systems and ability to identify, apply, and implement best practices.
• Understanding of key business processes and competitive strategies related to the IT function.
• Ability to plan and manage projects.
• Ability to solve complex problems by applying best practices.
• Ability to provide direction and mentor less experienced teammates.
• Ability to interpret and convey complex, difficult, or sensitive information.

• Bachelor’s degree and six years of experience, or equivalent combination of education and work experience.
• Banking or financial services experience.
• Power Shell scripting knowledge and ability to write customized scripts.
• Knowledge of networking and firewall rulesets.
• Knowledge and experience with the following technology systems and platforms:
• Microsoft Active Directory Domain Services
• Microsoft Active Directory Federation Services (ADFS)
• Microsoft Active Directory Certificate Services
• Microsoft DHCP
• Microsoft DNS
• Microsoft Distributed File System (DFS)
• Microsoft Key Management Services (KMS)
• Microsoft Identity Manager (MIM)
• Microsoft Remote Desktop Licensing (RDL)
• Quest product suite
• Hewlett Packard Enterprise physical servers
• Dell physical servers
• Windows Server operating systems (Windows Server 2025 through Windows Server 2012 R2)

• Sitting:
  Frequently (25% - 50% of the time)
• Lifting:
  Up to 25 lbs.
• Visual/Audio/Speaking:
  Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• Manual Dexterity/Keyboarding:
  Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Availability:
  Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel:
  Up to 25%

All regular teammates working 20 hours or more per week are eligible…