Network System Engineer, Lead Science​/Research - OIT

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Description

KEY RESPONSIBILITIES:

* The Lead Network Systems Engineer, Science and Research Networks is a central university office position responsible for senior-level management and maintenance of the company's dedicated network infrastructure and computer systems in support of Emory's research mission.

* Responsible for the design, planning, implementation, troubleshooting, and maintenance of the company's research network systems, infrastructure and architecture.

* Has the aptitude to perform troubleshooting, testing, scripting, and coding.

* Demonstrates leadership and mentoring of less-experienced engineers.

* The Lead Network Systems Engineer, Science and Research reports to the Associate Director, Network Services.

* Designs, plans, tests, installs, and maintains tightly integrated, flexible, and highly complex research infrastructure including network, storage, security systems, and other research-related cyberinfrastructure using hybrid and cloud methodologies.

* Implements and maintains all network, security, and computer systems to meet the organization's current and future research network requirements.

* Performs daily administration and oversight of the Science DMZ and high-performance research network infrastructure.

* Tests new designs and communications protocols in the lab to determine viability.

* Designs and evaluates advanced research network and systems troubleshooting methodologies to ensure tools and processes are in place for solving complicated technical issues.

* Provides network and systems technical assistance and recommendations to ensure successful application implementations.

* Researches, implements, creates, administers, and modifies custom network services monitoring and management applications across a wide array of server and service technologies to meet business outcomes.

* Participates in the administration, design, and troubleshooting of all core research network services to include all science and research network services applications and configuration items.

* Ability to simultaneously consider and track multiple advanced and complex systems, to include systems outside of Network Services, in order to maintain a network that is specifically engineered for science and research applications (i.e. Slurm, Globus, ESNET Science DMZ, and parallel file systems).

* Maintains a working knowledge of industry best practices, solution methodologies, and emerging technology trends; stays up-to-date with state-of-the-art IT concepts and technologies to improve the user experience and make recommendations for system adoptions.

* Manages complex science and research infrastructure projects and provides technical leadership of cross-departmental service strategies for internetworking technologies and associated systems.

* Performs highly technical inspections of network protocols, packets, and layers to resolve key network and mission-critical application production issues.

* Interacts as an Information Technology (IT) peer to assist with complex system documentation and troubleshooting of science and research network services.

* Collaborates with architect to implement or create new technical services as needed to resolve advanced and complex problems, then appropriately transitions them to operational status.

* Interacts with researchers, department managers, directors, and Information Technology (IT) peers to assist with the adoption, optimization, and enhancement of network services required for conducting science and research.

* Interacts with department managers, directors, customers, and Information Technology (IT) peers to assist with business relationship management.

* Serves as the primary network services point of contact to Emory's science and research community.

* Provides campus outreach regarding science and research support services, including communication about outage and changes.

* Meets with architecture management and team members to identify new and evolving science and research network needs.

* Responsible for service transition by ensuring the service is properly documented and staff is ready to take operational responsibility.

* Creates, champions, and utilizes systems of documentation necessary to efficiently track and manage science and research network services resources across multiple documentation platforms.

* Works with vendors and vendor documentation to understand new product capabilities and to condense information for internal documents and team discussions.

* Works closely with IT partners and external vendors in troubleshooting infrastructure problems and minimizing downtime.

* Clearly articulates problems and proposed options and solutions and applies judgment in implementing hardware and…