Product Support Manager, gUP Platforms and Devices Google Store and Fi

Product Support Manager, gUP Platforms and Devices Google Store and Fi

Boulder, CO, USA;
Atlanta, GA, USA.

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a project/program management, consulting, or client facing role.

• Ability to manage multiple, time-sensitive projects with competing priorities while working independently to drive projects to completion with guidance and high attention to detail.
• Ability to streamline complex processes and implement workflows designed to increase efficiency.
• Excellent project or program management skills, leading and implementing high-impact projects with cross-functional teams.
• Excellent written and verbal communication and investigative skills.

The Google Users and Products (gUP) team is dedicated to advocating Google's users by creating helpful and trusted experiences. Our work exists at the exciting intersection of technology and operations, where we strive daily to support and delight customers of the Google Store and Google Fi. We foster a collaborative and engaging culture, creating an environment where every team member is empowered to do their best work.

• Collaborate with the Product and cross‑functional teams to manage and optimize customer journeys, with a focus on commerce and post‑purchase interactions.
• Identify and resolve systemic obstacles by partnering with product and internal teams to improve tools, policies, and processes.
• Own and drive operational product support, manage all feature rollouts, and advocate continuous improvements in service delivery.
• Strengthen customer support by improving tooling and empowering service agents.
• Engage with teams like Reverse Logistics and Transportation to mitigate immediate support gaps and establish systemic, repeating problem fixes.

The US base salary range for this full‑time position is $114,000‑$163,000 plus bonus, equity, and benefits. Salary ranges are determined by role, level, and location, and within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

Google is a proud equal opportunity employer, committed to building a workforce that is representative of the users we serve. All employment decisions are made without regard to race, creed, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or related condition (including breastfeeding). See Google’s EEO policy for further details.

English proficiency in all roles is required unless otherwise stated in the job posting.