Help Desk Analyst

Description

Will provide technical support to users after go-live.

• Exceptional analytical abilities and problem‑solving skills.
• Ability to manage multiple tasks and priorities.
• Make decisions with little or no management input and in the absence of prior existing guidelines.
• Self‑starter, initiative, and independent thinking.
• Strong customer service skills.
• Strong oral and written skills.
• Thorough knowledge of information technologies and an understanding of infrastructure and telecommunication transport.
• Comprehensive knowledge of LAN/WAN technology.
• Working knowledge of mainframe technology and associated applications.
• Working knowledge of access technologies and telecommunication terminology.
• Comprehensive knowledge of BMC Helix / Smart
  
  IT Event Management System.
• Provide phone support for Southern Company employees, assisting with their ASCEND and Technology needs. Troubleshoot issues to resolution and ensure service requests are handled timely.

• Help desk support
• Service desk
• Customer service
• Support
• Windows 10
• Troubleshooting
• Windows
• Phone support
• Ticketing system
• Desktop
• Office 365

Entry Level

Contract position based out of Atlanta, GA.

Pay range: $17.00 – $20.00 per hour.

• Medical, dental & vision.
• Critical illness, accident, and hospital.
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available.
• Life insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, vacation or sick leave).

Fully onsite position in Atlanta, GA.

Position anticipated to close on May 29, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.