Desktop Engineer

Desktop Engineer

• Partners with clients to resolve IT tickets for client and end‑user issues in the areas of Windows OS, network, printer, password re‑set, Office 365, VPN/connectivity.
• Develops desktop standard images and verifies that all desktops remain consistent with the standard.
• Receives technical related issues via phone, e‑mail or walk‑in and resolves issues related to desktop resources.
• Installs, troubleshoots, repairs, implements, and manages desktop resources (i.e., desktops, laptops, thin clients, printers, copier, fax machines, copiers, and scanners).
• Manages inventories and maintains desktop resource support contracts.
• Works directly with customers to provide help and resolve any and all IT issues.
• Takes initiative and researches new issues to find resolution.

• Able to adapt to consistently changing environments, manage time and priorities, and handle high stress situations.
• Strong analytical, problem‑solving and troubleshooting skills.
• Must possess well‑developed oral and written communication skills; able to write reports and other forms of business correspondence.
• Must demonstrate strong customer service abilities.
• Manage own work schedule with minimal supervision using exemplary time‑management skills.
• Must have a high technical aptitude and be able to carry out complex technical instructions.
• Ability to take initiative and independent judgment.
• Must have well‑developed analytical and problem‑solving abilities.
• Highly organized with a strong attention to detail.

• High School diploma required; AA/BA/BS degree preferred.
• 1–2 years of Help / Service Desk experience is required.
• Advanced Technical Training is strongly desired.
• Must have IT Service Desk experience in two of the following areas:
• Active Directory Users and Computers
• Service Now
• Office 365 Administration
• IT networking and configuration of LAN/WAN
• Power Shell Scripting
• Telephony & Voice Integration / Troubleshooting Experience
• Proficiency with computer imaging software
• Intermediate knowledge of Network Systems

Salary Range – $60,000–$75,000 a year