Deskside Support Engineer
Listed on 2026-05-29
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IT/Tech
IT Support, Technical Support, HelpDesk/Support, Desktop Support
Description
SAIC is seeking a Deskside Support Engineer for a customer location in Atlanta GA with a minimum of 7 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end‑user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 deskside and remote end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills.
Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting. Familiarity with Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed.
The support will range from simple to complex system issues and may include VIP support requirements. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast‑paced environment. We are looking for exceptional organization skills, scheduling, and the ability to document processes.
- Remote and Deskside Experience troubleshooting hardware and software issues
- Troubleshooting Microsoft Windows with latest Windows OS
- Familiarity with MAC OS
- Installation and configuration of new machines in a Windows environment
- Smart cards / PIV cards (general knowledge)
- Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client
- Provide Remote Tool Support
- Conference Room / VTC Setups
- Must possess a Degree, additional years of related experience may be considered in lieu of a degree
- 7 Years of related deskside, technical experience
- Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration
- Must have strong customer service skills and be able to multitask between hardware and software solutions
- HDI Technical Support Professional required within six (6) months of employment
- Certifications desirable but not required include A+, Net+, Secure+, ITIL V4
- Must be reliable and have independent transportation
- Travel to various field sites is required, and reliable and independent transportation will be needed
- Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust
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