Senior Specialist, Solutions Engineering

Job Description

We are seeking a talented and driven Sr Specialist, Solutions Engineering to join our growing North America team. This is a client‑facing role where you will act as a key technical expert for our enterprise merchants, serving as the technical bridge between our payments platform and our clients’ business needs and supporting revenue growth and merchant success from pre‑sale through to go‑live and beyond.

• Support technical pre‑sales discussions, delivering compelling product demonstrations and platform presentations to prospective enterprise merchants.
• Partner with senior team members to design and document payment solutions tailored to the unique business requirements and technical landscapes of our clients.
• Act as a trusted technical advisor for our enterprise accounts, partnering closely with the Sales team to support new revenue opportunities.
• Guide merchants through the technical integration lifecycle, from initial solution design to a successful go‑live, ensuring a smooth and efficient implementation experience.
• Serve as a voice of the merchant internally, collaborating with Product, Engineering, Financial Partnerships, and Finance teams to help solve technical challenges and provide feedback to the product roadmap.
• Develop deep subject‑matter expertise on the  platform and the broader payments ecosystem.

• 2+ years of experience in the payments industry.
• Hands‑on experience in a technical, client‑facing role.
• Strong client‑facing and communication skills, with a proven ability to build trust and rapport with technical and non‑technical stakeholders.
• Solid understanding of API‑based integrations, specifically with REST/JSON APIs, and proficiency with related development tools like Postman.
• A natural problem‑solver with strong analytical and debugging skills.
• The ability to distill complex technical concepts and communicate them effectively to a business audience.
• Highly organized and adaptable, with the ability to thrive in a fast‑paced, high‑growth environment and effectively manage shifting priorities.
• A strong technical acumen, ideally supported by a degree in Computer Science, Engineering, or a related field.

• Real ownership and fewer blockers, fostering high performance from day one.
• Opportunity to work fast, take on meaningful challenges, and be recognized for impact.
• Collaboration as one team, with mutual support for success.
• Flexible hybrid working model: three days per week in the office to support collaboration and connection.
• An inclusive, growth‑oriented environment that respects all backgrounds and identities.