IT Business Analyst

Description & Requirements

Smurfit Westrock (NYSE:

SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Our Technology Organization Is Transforming How We Work At Smurfit Westrock. We Align With Our Businesses To Deliver Innovative Solutions That

* Address specific business challenges, integrate processes, and create great experiences

* Connect our work to shared goals that propel Smurfit Westrock forward in the Digital Age

* Imagine how technology can advance the way we work by using disruptive technology

We are looking for forward thinking technologists that can accelerate our focus areas such as building stronger foundational technology capabilities, reducing complexity, employing digital transformation concepts, and leveraging disruptive technology.

Position Summary

The IT Business Analyst (Procure to Invoice) supports the full lifecycle of procurement and invoicing initiatives by connecting business needs with technical solutions. This role partners with Procurement, Accounts Payable, Accounting, and other cross functional teams to analyze requirements, enhance systems, support procurement and invoice exception tools, and drive user adoption through training. The ideal candidate brings a strong techno-functional background, hands on P2I experience, and the ability to translate complex processes into practical, user-friendly solutions.

Key Responsibilities

Business Analysis & Requirements

* Engage with business stakeholders to gather, document, and validate functional and technical requirements.

* Map current P2I processes and identify opportunities for optimization, automation, and improved user experience.

* Convert business needs into functional specifications, user stories, and acceptance criteria.

* Support solution design sessions with IT, developers, and vendors.

Procure to Invoice Systems & Tools

* Act as a subject matter expert for procurement and invoice exception tools (eProcurement platforms, AP automation tools, OCR/AI invoice processing, supplier portals).

* Act as a subject matter expert for ancillary Procurement functions (such as the inventory module, as well as Supplier and Item Master).

* Assist with configuration, testing, and deployment of enhancements and integrations.

* Troubleshoot system issues, perform root cause analysis, and coordinate fixes with technical teams.

* Support data validation, reporting, and analytics related to procurement and invoicing activities.

* Leverage ad-hoc reporting tools for analysis.

Project Delivery

* Participate in planning, design, testing, UAT coordination, and go live support for P2I projects.

* Develop process flows, test scripts, training materials, and SOPs.

* Ensure solutions align with enterprise architecture, security standards, and compliance requirements.

End User Training & Support

* Deliver training sessions, workshops, and one on one coaching for procurement, storeroom and AP users.

* Create user guides, job aids, and knowledge base content to support adoption and self service.

* Serve as a liaison between business teams and IT to ensure ongoing support and continuous improvement.

What You Need To Succeed

* 3-5+ years of experience as a Business Analyst or similar role within IT or business operations.

* Strong understanding of Procure to Invoice processes (requisitions, POs, goods receipt, inventory, invoice processing, exceptions, approvals).

* Experience with procurement systems (JDE Enterprise One, SAP Ariba, Coupa) and/or invoice automation tools (Basware, Tungsten, Esker, Kofax).

* Ability to translate business requirements into technical specifications and collaborate effectively with technical teams.

* Strong analytical, problem solving, and documentation skills.

* Excellent communication and presentation abilities, including experience training end users.

Preferred Qualifications

* SAP MM experience, especially in areas related to purchasing, goods receipt, and invoice verification.

* Experience with workflow automation, OCR/AI invoice processing, or integration technologies.

* Experience building or interpreting dashboards and reports using Power BI or similar tools.

* Understanding of data structures, reporting tools, or SQL.

* Bachelor's degree in Information Systems, Business, Supply Chain, or related field.

What We Offer

* Corporate culture based on integrity, respect, accountability and excellence

* Comprehensive training with numerous learning and development opportunities

* An attractive salary reflecting skills, competencies and potential

* A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Candidates are required to undergo a drug…