Senior Business Systems Analyst

Senior Staff Business Systems Analyst

Category:
Information Technology |

Location:

Atlanta, Georgia | Job

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as Turbo Tax, Credit Karma, Quick Books, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Intuit's People Analytics, Research, and Technology team is seeking a highly experienced Staff Business Systems Analyst with a deep Service Now background and a proven track record of driving HR transformation through technology. We are preparing to go live with Service Now HRSD in the coming months and are looking for someone who has navigated implementations before and can bring that experience to help us land successfully.

Beyond launch, this person will be a key long-term resource, sustaining and maturing our Service Now platform and supporting continued HR digital transformation. We are looking for someone with an AI-first mindset who approaches every problem with curiosity, proactively spots opportunities to improve, and thrives in an agile, fast-moving environment.

• Serve as the primary Service Now HRSD subject matter expert, covering Case Management, Employee Center, Knowledge Management, Virtual Agent, and Now Assist.
• Support go-live readiness, including requirements validation, configuration review, testing, and stakeholder enablement.
• Own post-launch configuration, maintenance, and health of the Service Now HRSD platform, proactively surfacing risks and driving continuous improvement.
• Champion an AI-first approach to problem solving, evaluating and implementing Service Now Now Assist, generative AI capabilities, and intelligent workflows to reduce friction and improve employee experiences.
• Execute reporting and access development within Service Now HRSD, stepping in as a functional expert and hands‑on contributor until a dedicated data team is in place.
• Stay ahead of emerging AI and Service Now platform capabilities, bringing forward proactive recommendations to the team.
• Design and optimize HR services end-to-end, identifying gaps, eliminating friction, and translating business needs into scalable Service Now configurations and workflows.
• Gather and synthesize requirements from multiple stakeholders, develop process roadmaps, conduct impact and gap analyses, and ensure design decisions are grounded in both technical and business context.
• Define and validate prototypes, develop functional test plans, and lead regression testing for system upgrades and new configurations.
• Work within an agile delivery model, actively participating in and at times leading backlog grooming and sprint planning sessions, writing well‑formed user stories and acceptance criteria.
• Apply natural curiosity to continuously evaluate platform performance, employee feedback, and usage data, surfacing actionable insights and proposed solutions proactively.
• Partner with HR leadership to support transformation initiatives, including digital self-service, case management modernization, and knowledge enablement.
• Use data and usage signals to inform technology investments and provide input into the HR technology roadmap.
• Maintain comprehensive documentation of HR processes, business requirements, and Service Now configurations to support continuity and future iteration.
• Provide training and enablement to business stakeholders, building lasting self‑sufficiency across the HR organization.
• Foster continuous learning across the team, coaching colleagues and helping elevate the team’s ability to solve complex, cross‑functional problems.

• 5+ years of experience in business systems analysis or HR technology roles, with a strong foundation in requirements gathering, process design, and solution delivery.
• Prior Service Now HRSD implementation experience, end-to-end preferred (requirements through go‑live).
• Service Now HRSD Certification required (or demonstrated plan to obtain within 6 months of hire).
• Hands‑on…