Conversational Designer - Senior Software Engineer

Conversational Designer - Senior Software Engineer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

This is a hybrid role based across multiple locations - Atlanta, Nashville, Chicago, Dallas, New jersey

The Capgemini team offers extensive career opportunities and provides mentoring and coaching for teammates. This role is an experienced professional with a strong background in software development.

• Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.

• Experience with analytics tools for conversational performance tracking.

• Familiarity with agile methodologies and design thinking.

• Strong understanding of GCP architecture and services relevant to CCAS.

• 10+ year of experience, including 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.

• Experience with Dialogflow CX, including flow design, fulfillment, and testing.

• Proficiency in Python for developing webhook services and automation scripts

• Experience with webhooks, RESTful APIs, and backend integration patterns.

• Familiarity with telecom systems such as CRM, billing platforms, and IVR.

• Hands on knowledge using Gen AI, Playbooks & CCAI Insights

• Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.

• Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).

The base compensation range for this role in the posted location is $76,200 - $187,740.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to:
Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy:
  Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)

• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)

• Life and disability insurance

• Employee assistance programs

• Other benefits as provided by local policy and eligibility

Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the…