Head of AI

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today’s leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

The Opportunity
Stord is the commerce enablement platform that powers $10B+ in commerce annually for some
of the world’s leading brands. We sit at the intersection of physical operations and software
- running fulfillment centers, parcel networks, and the technology stack that ties it all together.

AI is not a feature on our roadmap. It is central to every dimension of how Stord competes and
grows.

The opportunity here is genuinely broad. On the product side, we are building AI-powered
experiences that help brands manage, understand, and grow their commerce operations
- smarter interfaces, intelligent automation, and capabilities that make Stord indispensable to the
businesses that rely on us.

On the operations side, AI has the potential to transform how we run our warehouse and parcel
network - driving better decisions, automating manual processes, and making our operations
more efficient as we continue to scale. Internally, AI is already changing how our engineers
work, and we are only at the beginning of what that unlocks. Across all of this, better data and
smarter decision science means the business makes faster, more accurate calls at every level.

What makes this role distinct is the intentional coupling of product and operations. At Stord,
what we build and how we apply it internally are not separate concerns. A capability like
demand planning is simultaneously a module we sell to customers and a tool that powers our
own labor planning. The person in this role sees both sides and builds accordingly.

This is one of the most important hires we’re making in 2026. The Head of AI is not a narrow
technical role - it’s a GM mandate. You will own the AI product roadmap, lead the AI engineering
team, and be the force that ensures AI is woven into every part of Stord: the product we sell, the
operations we run, and the way our engineers work. You will sit within engineering, reporting to
the Head of Engineering, and operate as a senior partner to Product and Data leadership.

What You’ll Own

• AI product delivery - Own the roadmap and execution for all AI-native product capabilities. The AI PMs and Engineering Teams for AI report to you. You are the single owner for what ships, when, and why.
• Internal AI enablement - Ensure AI is not just a product we sell but a capability embedded across Stord’s operations, workflows, and engineering practices. You partner with every function, from ops to finance, to accelerate their adoption of AI tooling and agentic workflows.
• Agentic engineering - Drive Stord’s transition to agentic…