ServiceNow Administrator​/Developer

Key Responsibilities

• Perform system administration tasks, including system configurations, maintenance, upgrades, and performance monitoring.
• Develop and maintain Service Now workflows, integrations, approvals, and notifications to meet business requirements.
• Configure and manage user groups, roles, and licensing within the Service Now platform.
• Collaborate with stakeholders and process owners across various departments to gather requirements and ensure optimal system functionalities.
• Provide technical guidance, support, documentation and training to end-users to enhance their understanding and utilization of Service Now.
• Ensure the highest levels of system security, reliability, and availability.
• Own and lead support activities, including any necessary effort to resolution.
• Continuously evaluate and implement new features and functionalities to improve service delivery quality.
• Minimal, but occasional travel may be required for team meetings and professional development opportunities.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience with Service Now, including System Administrator and Development/Implementation roles.
• Experience in Service Now Administrator, aligned with ITOM and CMDB integrations, especially with the following modules: CSM, ITSM, ITOM, Employee Center, Mobile Agent.
• Strong expertise in developing and managing workflows, approvals, and notifications within Service Now.
• Showcase experience with Service Now Patch Upgrades and Instance Cloning.
• Proficient in configuring and managing groups, roles, and licensing in Service Now.
• Certified and current on Service Now’s System Administrator (CSA).
• Demonstrated ability to communicate effectively with stakeholders and process owners across departments.
• Excellent problem‑solving skills and attention to detail.
• Experience in the legal industry is a plus.
• Strong Administrator experience preferred.
• Additional Service Now certification(s) – e.g., Professional Application Developer, etc.
• Experience with scripting languages such as JavaScript, HTML, CSS, and Angular
  
  JS.
• Excellent problem‑solving skills and the ability to work under pressure.
• Experience with Windows Server and Linux platforms.
• Familiarity with server virtualization technologies and containerization.
• Solid understanding of networking, security, and database management.
• Understanding of ITIL processes and best practices.
• Ability to work independently and collaborate closely as part of a team in a fast‑paced environment.

The firm offers a generous total compensation package with bonuses and raises awarded in recognition of individual merit-based performance. All full‑time Business Services employees may participate in King & Spalding’s comprehensive benefit program including health and wellness plan, life and disability insurance, flexible spending accounts and a health savings account, a 401(k) plan, profit sharing plan, and a substantial Paid Time Off (PTO) program.

King & Spalding LLP (K&S) is committed to providing equal employment opportunity to all applicants and employees in full compliance with all state, federal, and local laws prohibiting discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other status protected by applicable law.