Co-op, UX Research Design - Flight Training Automation; Fall

Position: Co-op, UX Research and Experience Design - Flight Training Automation (Fall 2026)
As a UX Research & Experience Design Co‑Op within Delta's Flight Training Automation organization, you will support the design and continuous improvement of crew training products. Over the course of three alternating rotations, you will develop increasingly independent ownership across UX research, workflow visualization, and experience design.

Key Responsibilities

User Experience Research

* Assist with user interviews, contextual inquiries, and usability testing across pilot and instructor training journeys.

* Help develop and analyze surveys, task observations, and benchmark studies to identify training‑specific usability needs.

* Support research documentation, including research plans, discussion guides, findings summaries, and opportunity statements.

Interaction, UI, and Experience Design

* Create wireframes, user flows, mockups, and low‑ to mid‑fidelity prototypes in Figma to training use cases.

* Collaborate with product managers, engineers, training SMEs, and operations partners to iterate designs based on feedback.

Process & Experience Documentation

* Document end‑to‑end workflows for instructor‑led, simulator‑based, and digital training experiences.

* Maintain organized documentation that supports transparency and alignment across IT, Training Operations, and business stakeholders.

Design Thinking & Collaboration (Optional Enhancement)

* Support discovery workshops, empathy mapping sessions, and problem‑framing activities using Delta's design‑thinking methodologies.

* Translate workshop outcomes into actionable artifacts such as opportunity backlogs, journey maps, and solution concepts.

* Work closely with cross‑functional teams to understand training environments, instructor workflows, and operational constraints.