Client success manager

Job Title:

Client Success Manager

Location:

Atlanta, GA

About Us:

Sciera is a leading provider of Market Intelligence products and solutions, specializing in delivering data-driven insights and operational excellence to our clients. Our products and solutions help Fortune 500 clients transform big data into actionable insights - and insights into business successes. We are dedicated to driving measurable results through strategic project management and advanced analytics.

The Role:

We are seeking a Client Success Manager who can manage Sciera's contractual obligations to our clients, as well as turn ad-hoc client requests or needs into data-driven solutions. This person is comfortable gathering and interpreting large datasets, then making prompt decisions based on their findings. They are also comfortable presenting to, and communicating with top-level executives. The ideal candidate will be extremely detail oriented, organized, and curious.

What You'll be Doing:

50% - Analyst:

• Interpret and convey operationally-driven insights derived from standard reports.
• Utilize knowledge of internal databases and SQL to query and analyze data when ad hoc analysis is required.
• Develop and implement internal reporting and dashboards to enhance operational visibility and efficiency.
• Ensure all reports and ad-hoc analyses are accurate and error-free.

30% - Project Manager:

• Manage the execution of Sciera's annual and monthly contractual obligations to clients.
• Define project timelines, allocate resources, and establish Key Performance Indicators (KPIs) to ensure successful achievement of client objectives.
• Coordinate and communicate effectively with multiple clients, providing timely updates on various projects concurrently.
• Collaborate closely with a team of data engineers and analysts involved in project execution.

20% - Client Strategist:

• Engage with clients to understand their requirements and articulate problem statements.
• Lead end-to-end solution implementation encompassing data collection, delivery, and reporting.

Qualifications:

• Strong independent problem-solving skills with meticulous attention to detail.
• 3-5 years of experience in technical project management, demonstrating a track record of successful project delivery.
• Proficiency (1-2 years) in SQL for database querying and analysis.
• Comfortable interpreting and analyzing spreadsheets, charts, dashboards, or other data formats.
• Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly.
• Capable of making informed decisions in ambiguous or dynamic situations.
• Preferred background in the Telecom industry (Comcast,Charter, Cox), though not required.

Benefits:

• Competitive salary and benefits package.
• Opportunity for professional growth and development within a dynamic team environment.
• Chance to work with industry leaders and cutting-edge technologies.