NX Teamcenter PLM Support Engineer

Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.

As an NX Teamcenter PLM Support Engineer, you will act as the frontline for engineering productivity - resolving issues, identifying systemic gaps, and driving continuous improvements across the NX and Teamcenter environment.

This position sits at the intersection of CAD, PLM, and engineering workflows, focused on diagnosing complex issues, improving system behavior, and enabling engineers to move faster with confidence.

NX / Teamcenter Support (Tier 2/3)

• Resolve complex NX and Teamcenter issues impacting engineering workflows
• Debug assemblies, drawings, and modeling issues (reference sets, load failures, missing geometry)
• Investigate Teamcenter data issues across Item, Item Revision, Dataset, and BOM structures
• Analyze system and client logs to identify root causes
• Support Active Workspace (AWC) and Rich Client behavior discrepancies

Engineering Workflow & Data Integrity

• Troubleshoot release workflows, approvals, and ownership issues
• Resolve stuck or failed workflows and parallel process conflicts
• Ensure data integrity across BOMs, revisions, and product structures
• Correct part creation, template usage, and data entry issues with engineering teams

System Stability & Performance

• Diagnose client-side issues (cache, environment, SSO/TSA behavior)
• Differentiate system defects from user/configuration issues
• Support upgrades, patches, and environment changes
• Maintain stability during high-usage engineering cycles

User Enablement & Support Experience

• Serve as primary support contact for NX and Teamcenter users
• Provide clear, actionable guidance to resolve and prevent issues
• Develop SOPs, troubleshooting guides, and knowledge base content
• Improve support processes (ticket quality, SLAs, escalation paths)

Continuous Improvement

• Identify recurring issues and drive root-cause fixes
• Partner with PLM and engineering teams to improve usability
• Recommend UX improvements (defaults, templates, workflow simplification)
• Transition manual fixes into standardized, system-enforced solutions

• Hands‑on experience with Siemens NX (modeling, assemblies, drafting)
• 3–5+ years working with Teamcenter data structures and workflows
• Experience troubleshooting PLM/CAD issues in production environments
  
  Ability to read and interpret NX and Teamcenter logs
• Strong understanding of engineering workflows and product structures
• Ability to distinguish user error from system/configuration issues

• Experience with Active Workspace (AWC)
• Familiarity with release workflows and access control models
• Exposure to CAD standards, templates, and automation (Check‑Mate or similar)
• Experience in aerospace or complex manufacturing environments
• Understanding of PLM integrations with ERP/MES systems

$136,000 - $226,550 a year

• 100% employer‑paid health care
• 401k & Retirement Plans
• Weekly Paid Office Lunches
• End of Year Bonuses
• Fully stocked breakrooms
• Stock Options
• Paid Parental Leave
• Unlimited PTO (exempt) and generous accrued PTO (non‑exempt), plus 12 federal holidays off
• Pet Insurance

The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a "U.S. person" as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.

Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.