UX Designer

At Finastra, we are a global leader in financial services software dedicated to expanding access to financial services and shaping what’s next for the industry. The UX Designer will define and shape the end‑to‑end user experience for a chat‑based customer support application powered by AI and conversational interfaces working closely with Engineering, AI, Product Owner, and cross‑functional stakeholders.

• Partner closely with the Product Owner, Engineering and stakeholders to translate business requirements, customer needs and technical constraints into user‑centered conversational design solutions.
• Define personas, conversation journeys, user flows and interaction models for chat‑based customer support experiences, with an eye toward increasing product breadth and complexity over time.
• Design conversation structures, error handling, fallback experiences and assistive guidance that make chatbot interactions feel clear, useful and human‑centered.
• Create low‑fidelity and high‑fidelity wireframes and prototypes in Figma to support design validation, stakeholder alignment and developer handoff.
• Partner closely with engineers to ensure designs are feasible, correctly implemented, and aligned with UX intent.
• Plan and conduct usability testing (including conversational UX testing) and iterate based on findings and feedback.
• Help establish and scale UX standards, design patterns and best practices for conversational and AI‑powered experiences across an evolving customer support platform.
• Clearly present design rationale, trade‑offs and recommendations to stakeholders; actively invite feedback and iterate on designs.
• Champion a collaborative, iterative design approach that explores multiple solutions rather than defaulting to a single‑answer mindset.

• Proven experience designing UX and interaction flows for AI‑powered, chatbot or conversational applications.
• Experience designing interaction flows and interfaces for LLM‑based applications.
• Strong proficiency with Figma for wire framing, prototyping and design collaboration.
• Solid understanding of UX fundamentals, interaction design and user‑centered design principles.
• Experience defining personas, journey maps, user flows and interaction models.
• Demonstrated ability to work effectively within technical, business, and time constraints.
• Strong communication skills with the ability to explain design decisions and influence stakeholders.
• Comfort working in cross‑functional, agile product teams.

• Unlimited vacation and flexible paid time off for voting, bereavement and sick leave.
• Hybrid working arrangements and inclusive policies such as paid time off for voting and hybrid working arrangements.
• Medical, life and disability insurance, retirement plans, lifestyle and other benefits.
• Paid time off for volunteering and donation‑matching opportunities.
• Access to online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition through our global recognition program, Finastra Celebrates.