ServiceNow Software Engineering Tech Lead

Are you a hands-on Service Now expert who enjoys leading from the front while building scalable solutions across ITSM and ITAM (HAM Pro/SAM Pro)?

Do you thrive in a technical leadership role where you can mentor developers, design enterprise-grade Service Now solutions, and drive platform innovation through automation and integrations?

About the Business Lexis Nexis ® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient.

You can learn more about Lexis Nexis Risk at the link below,

About the Team

The IT Asset Management (ITAM) and IT Service Management (ITSM) team is responsible for the design, delivery, governance, and continuous improvement of the Service Now platform across HAM, SAM, Incident, Major Incident, Problem, Request, Change, Dev Ops, SPM, and FedRAMP. The team partners closely with ITOM, Architecture, Systems Administration, Security, and other technology teams to deliver scalable, secure, and efficient platform solutions through workflow development, integrations, automation, asset lifecycle management, governance, reporting, and operational process improvement.

As the platform continues to mature, the team is evolving from a primarily implementation-focused model to a more strategic, product and engineering led function, progressing through a “crawl, walk, run” maturity journey focused on expanding feature adoption, enhancing integrations and automation, and driving operational efficiency and business value across the enterprise.

About the Role

We are seeking a hands-on Service Now Software Engineer Lead to act as the technical lead and working manager for our Service Now development team, with a strong focus on Service Now IT Service Management (ITSM) and IT Asset Management (ITAM), including Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro).

This is a technical leadership role, not a purely managerial or administrative position. The successful candidate will remain hands-on with development while leading and mentoring a small team of Service Now Software Engineers, ensuring high-quality engineering and alignment with platform architecture and enterprise standards.

You will be responsible for technical leadership, platform engineering, solution design, and development governance, working closely with Architecture, Product Owners, and cross-functional teams to deliver scalable Service Now solutions.

Responsibilities

Technical Leadership & Development Oversight

• Act as the technical lead and primary escalation point for Service Now developers.

• Provide hands-on guidance in development, including:

• Business Rules

• Script Includes

• Client Scripts

• Flow Designer

• UI Actions

• Service Portal components

• Scoped Applications

• APIs

• Lead code reviews, enforce development standards, and ensure best practices are followed.

• Mentor and coach developers, supporting their technical growth and capability development.

• Manage technical delivery across sprints, ensuring alignment with priorities and capacity.

Service Now Development & Engineering

• Design and develop solutions within Service Now across ITAM, ITSM, SPM, FedRAMP, Now Assist/AI.

• Develop scoped and global applications aligned to enterprise standards.

• Lead development of ITAM solutions across HAM Pro and SAM Pro, including lifecycle and compliance workflows.

• Troubleshoot complex platform issues and support high-quality solution delivery.

Architecture Collaboration & Governance

• Work closely with Service Now Architecture to design scalable and compliant solutions.

• Contribute to and align with Architecture Decision Records (ADRs).

• Translate architectural designs into actionable development patterns and standards.

• Ensure solutions align with platform roadmap, data models, and…