Sr. ServiceNow Developer
Job in
Atlanta, Fulton County, Georgia, 30308, USA
Listed on 2026-06-02
Listing for:
GlobalPoint, Inc.
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Consultant, Systems Developer, IT Project Manager, Systems Analyst
Job Description & How to Apply Below
Service Now Developer
Location:
Atlanta, GA
Duration:
Long Term
Job Summary:
As a Senior Service Now Developer, you will play a crucial role in designing, implementing, and optimizing solutions on the Service Now platform to enhance IT service management and operational workflows. Collaborating closely with stake holders, you will translate business requirements into innovative technical solutions, troubleshoot issues, and ensure seamless integration with existing systems. Your expertise will drive efficiency and innovation in the organization's use of Service Now.
Responsibilities:
- Design, develop, and implement Service Now solutions, including customizations and integrations.
- Collaborate with stakeholders to gather, analyze, and refine requirements.
- Customize and configure Service Now applications, modules, and workflows.
- Troubleshoot and resolve technical issues on the Service Now platform.
- Develop and maintain technical documentation, including system designs and user guides.
- Mentor junior developers and contribute to the team's technical growth.
- Stay updated on the latest Service Now features and industry best practices.
- Ensure compliance with coding standards, security policies, and best practices.
- Conduct code reviews and actively participate in design discussions.
- Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 5+ years of hands-on experience with Service Now development and administration.
- Proficiency in Service Now APIs, JavaScript, HTML, and CSS.
- Strong understanding of ITSM and ITOM processes, including workflows and automation.
- Proven experience with Service Now modules such as ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management).
- Familiarity with Agile/Scrum methodologies for project delivery.
- Relevant certifications (e.g., Service Now Certified Application Developer, Implementation Specialist) are highly desirable.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills to work effectively with cross-functional teams.
Required / Desired
Amount
Actual Experience
Service Now platform expertise (development, configuration, integration).
Required 6 Years
JavaScript and scripting knowledge.
Required 6 Years
API integration (REST/SOAP web services).
Required 6 Years
ITSM and ITOM process optimization.
Required 6 Years
ITSM, CSM, HAM experience
Required 6 Years
Agile/Scrum project delivery.
Required 6 Years
Technical documentation and system design.
Required 6 Years
Troubleshooting and analytical thinking.
Required 6 Years
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