Applied AI Coach

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Job Category
Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 06/26/2026.

The Applied AI Coach is part of our new Outcome Acceleration team. Our team works with Agentforce to stay ahead of customer needs and ensure AI delivers real results. In this role, you will own the customer journey from the first sale until their AI deployment is stable and delivering value. You'll bridge the gap between building AI and realizing the business outcomes it was promised to bring.

This is a hybrid role, based out of our SMB Hub, requiring an on-site presence 3 days per week.

Responsibilities

• Design and execute success plans to measure whether AI agents are meeting their goals and matching the original business case
• Run four-week sprints to diagnose and resolve performance issues when AI results are lagging
• Lead business reviews with customer teams, demonstrating tangible value through outcome data rather than simple usage reports
• Track AI agent deployment and adoption weekly to ensure stability in production

Required Qualifications

• Degree in Computer Science, Information Systems, Engineering, Data Science, or a related field
• 1-3 years of work or internship experience in technical roles such as data analytics, engineering, or technical support
• Proven ability to work directly with customers to solve problems and communicate technical concepts clearly
• Hands-on experience with prompt engineering, vibe-coding tools, or LLMs
• Strong analytical skills with the ability to interpret outcome models and prove the value of AI
• Clear understanding of how AI systems and large language models function in a business setting

Preferred Qualifications

• Experience diagnosing unexpected AI model behavior or model drift over time
• Ability to craft compelling data narratives that support executive decision-making
• A Git Hub portfolio showcasing AI experiments or projects

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

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