Senior Program Manager – Enterprise IDR & Customer Transformation

JD - Senior Program Manager – Enterprise IDR & Customer 360 Transformation

Location: Atlanta, Georgia (Hybrid Onsite Preferred)

Experience: 12–18 Years

Industry: Retail / Customer Data Platforms / Martech / Enterprise Data Transformation

Factspan Inc is seeking a seasoned Program Manager – Enterprise Identity Resolution & Customer 360 Transformation to lead large-scale enterprise modernization programs focused on Customer Identity Resolution (IDR), CDP transformation, enterprise customer data migration, and Customer 360 enablement.

• Large-scale IDR implementations
• Enterprise CDP transformations
• Customer identity graph programs
• Cross-functional enterprise delivery across Martech, Data Engineering, Analytics, and Customer platforms

This role requires strong leadership across enterprise governance, delivery execution, stakeholder management, risk mitigation, and large-scale coordination across business and technology organizations.

• Lead enterprise-scale IDR and Customer 360 transformation programs
• Drive multi-year enterprise migration initiatives involving customer identity modernization
• Manage end-to-end delivery across Identity Resolution, Data Foundation, Martech, Analytics, and Consumer work streams
• Build integrated program plans covering discovery, architecture, engineering, validation, cutover, and hypercare
• Drive enterprise-wide coordination for migration from legacy identity ecosystems to modern CDP platforms
• Lead governance for deterministic and probabilistic identity graph implementations
• Coordinate customer identity graph validation, tuning, and certification activities
• Manage dependencies across customer profile stitching, identity rules, customer linkage, and downstream integrations
• Ensure alignment between enterprise data architecture, customer data governance, and Martech platforms
• Drive customer identity quality, validation, and bias measurement governance
• Partner with enterprise architecture, Martech, Data Engineering, Analytics, Product, and other teams
• Lead executive steering committees, PMO reviews, dependency governance, and delivery reviews
• Serve as single point of accountability for enterprise delivery alignment
• Coordinate across onsite, offshore, vendor, and platform teams including CDP vendors and system integrators
• Manage enterprise delivery risks, dependency blockers, and cutover readiness
• Lead migration planning, consumer onboarding, and rollout governance
• Ensure structured validation, UAT coordination, production readiness, and hypercare execution
• Align delivery milestones with retail business calendars, campaign cycles, and peak season readiness
• Drive executive reporting, milestone tracking, dependency dashboards, and risk registers
• Partner with PMO and Finance teams for budgeting, forecasts, and vendor governance
• Manage large-scale program financials, delivery forecasts, and resource planning for $10M+ programs

• 12+ years of enterprise program management experience
• Proven experience managing $10M+ enterprise transformation programs
• Strong experience leading multi-pod, multi-vendor delivery organizations
• Expertise in enterprise governance, PMO management, and executive communication

• Strong experience with enterprise Identity Resolution (IDR) programs
• Experience implementing large-scale Customer 360 solutions
• Deep understanding of deterministic and probabilistic identity graphs
• Experience with Customer Data Platforms (CDP)

• Retail or e-commerce enterprise experience
• Understanding of customer engagement ecosystems and Martech platforms
• Familiarity with personalization, customer analytics, loyalty, and omnichannel customer journeys
• Experience supporting customer data migrations and enterprise customer platforms

• Strong understanding of customer identity graphs
• Data foundations
• Batch and event-driven architectures
• Customer profile ingestion and stitching

• Familiarity with executive presence and strong stakeholder management skills
• High ownership mindset with structured execution discipline
• Ability to manage ambiguity and drive alignment across large organizations
• Strong escalation management and decision-making skills
• Excellent communication across business and technical leadership

• Experience with Acxiom sunset or enterprise identity modernization initiatives
• Experience working with enterprise retail customer ecosystems
• Exposure to AI-driven customer intelligence or customer analytics modernization
• Experience managing enterprise-scale platform consolidation programs