Microsoft Dynamics CRM Technical Lead

Job Family

Software Development & Support

Up to 10%

None

• Design, develop, and maintain Dynamics 365 Customer Engagement solutions, including Sales and Marketing (Customer Insights) modules.
• Build enterprise‑grade Power Platform solutions using Model‑Driven Apps, Power Apps Component Framework (PCF) controls, and Power Automate cloud and desktop flows.
• Develop backend services and integrations using C# (.NET) plugins, custom workflow activities, Azure Functions, Azure Logic Apps, REST/SOAP APIs, and external system integrations.
• Implement secure, scalable Azure and external integrations, including authentication, data transformation, and monitoring.
• Produce end‑to‑end solution architecture covering Dynamics 365, Power Platform, Azure, and external systems.
• Own and manage end‑to‑end deployment processes for Dynamics CRM solutions using Azure Dev Ops pipelines, including build automation, environment promotion, release governance, and CI/CD best practices.
• Author and review technical architecture diagrams, solution topologies, and integration patterns aligned with Microsoft best practices.
• Perform impact analysis and effort estimation for new features, enhancements, and production support requests.
• Participate in full lifecycle implementations including requirements analysis, design, build, testing, deployment, and post‑go‑live support.
• Evaluate technical tradeoffs and document non‑functional impacts (security, performance, scalability, maintainability).
• Ensure designs align with SaaS/PaaS best practices and Microsoft reference architectures.
• Monitor, troubleshoot, and resolve batch jobs, integrations, plugins, and async operations within Dynamics 365 environments.
• Collaborate with architects, IT, and internal stakeholders to deliver functionality using an agile methodology.
• Guide developers through the SDLC process including code reviews, mentoring, and technical direction.
• Prepare and deliver technical walkthroughs and solution overviews to technical and executive stakeholders.
• Stay current with technology advances and industry best practices to ensure Guidehouse solutions remain modern and relevant.

• Minimum six (6) years hands‑on experience as a lead focused on Dynamics 365 Customer Engagement, specifically Sales and Customer Insights.
• Experience with Dynamics 365 CRM (Sales and Marketing/Customer Insights), Power Apps (Model‑Driven), Power Automate (cloud flows, approvals, integrations), PCF Controls, Power FX, Dataverse data modeling, security roles, business rules, and solution packaging.
• Experience working with complex security frameworks with Dataverse.
• Experience designing and implementing Microsoft‑provided and custom agents in support of Dynamics 365 applications.
• Experience with responsive UX design aligned with Microsoft Fluent UI standards.
• Experience with client‑side customizations including JavaScript, Type Script, HTML, and CSS for custom UI components and portal extensions.
• Strong working knowledge of relational databases and enterprise integration patterns.
• Experience with Backend, Data & Integration: C# (.NET/.NET Core) development for plugins, custom workflow activities, Azure services, Azure Function Apps, Azure Logic Apps, REST APIs, web services, and external system integrations.
• Experience with SQL, Fetch
  
  XML, querying and performance optimization.
• Experience with integration monitoring, error handling, and retry patterns.
• Experience leading and mentoring junior developers and code reviewing work.
• Proven experience delivering full lifecycle Dynamics 365 implementations with managed solutions.
• Experience working within SDLC methodologies, including requirements, design, development, testing, and deployment.
• Experience collaborating with business stakeholders and technical teams.
• Excellent communication and collaboration skills.
• Ability to work in a hybrid delivery environment.
• US Citizenship required.

• Bachelor's Degree (or US equivalent) in Computer Science, Engineering, Business, or related field.
• Experience with integration and transformations using Power Platform Data Flows and Azure Data Factories.
• Experience with Azure…