Technical Support Specialist - Bilingual French

Technical Support Specialist - Bilingual French

Basis:
Permanent Full Time

Area of Interest:
Support Operations

Location:

Atlanta, Georgia - USA;
Las Vegas, Nevada

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third‑party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities – ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture.

Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @Inside Geotab on Instagram.

To be successful in this role, you will be a customer‑focused professional with excellent communication skills, demonstrating patience, empathy, and the ability to explain technical concepts clearly to users of varying technical backgrounds. In addition, the successful candidate will have strong technical aptitude with experience in programming languages and big data applications, proven problem‑solving abilities, and the flexibility to work rotating shifts including days, evenings, nights, weekends, and holidays to support our 24/7 operations.

Support partners, customers, sales representatives, and internal teams through multiple communication channels including phone, chat, and email; provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation; diagnose and resolve technical hardware and software issues involving connectivity, installation, and platform inquiries; coordinate with internal departments on the return and exchange process for Geotab devices and accessories;

deliver successful resolution to all customer complaints and escalate critical concerns to management; preserve the confidentiality and security of customer data and information; support Geotab global strategic initiatives.

• Support partners, customers, sales representatives, and internal teams through multiple communication channels including phone, chat, and email
• Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation
• Diagnose and resolve technical hardware and software issues involving connectivity, installation, and platform inquiries
• Coordinate with internal departments on the return and exchange process for Geotab devices and accessories
• Deliver successful resolution to all customer complaints and escalate critical concerns to management
• Preserve the confidentiality and security of customer data and information
• Support Geotab global strategic initiatives

• Ability to read, write and speak in English and French fluently
• Post‑Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued
• 1–3 years of experience in a customer service or technical support capacity
• 1–3 years of experience troubleshooting technical hardware and/or software issues
• Expert‑level Excel skills…