Specialist, Client Operations

Overview

Operations Specialist responsible for tackling complex operational challenges and driving strategic initiatives. Focus on optimizing processes and ensuring an outstanding client journey. This role requires a dynamic professional capable of leading projects that shape our future.

• Technology Expert:
  Lead in mastering and implementing advanced technology solutions, providing strategic support and technical guidance to teams and clients.
• Strategic Collaborator:
  Drive cross-functional projects with Client Strategy, Media Planning, Finance, Client Integration, and Client Development teams, ensuring operational efficiency and excellence.
• Process Executor:
  Understand and support key client contractual processes.
• Advanced Reporting:
  Develop and prepare complex reporting assets to support campaign execution and track performance, ensuring accuracy and timely delivery.
• Client Operations Advocate:
  Cultivate strategic client partnerships, advocating for their needs and delivering tailored solutions.
• Documentation Expert:
  Create and maintain comprehensive documentation and resources that improve task efficiency and elevate team capabilities.

• Bachelor s Degree with 2-3 years of experience in operations or a related field, particularly in client interaction and service delivery.
• Proven track record in managing complex projects and driving strategic initiatives.
• Proficiency in advanced Microsoft Office applications and CRM systems (Salesforce, JIRA).
• Aptitude for learning technical concepts, such as basic HTML knowledge
• Exceptional analytical and problem-solving skills, with the ability to anticipate challenges and deliver innovative solutions.
• Strong leadership and communication skills, capable of influencing and engaging stakeholders at all levels.
• Ability to multi-task, prioritize, and manage time efficiently in a dynamic environment.

All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.

We offer competitive pay, comprehensive health coverage, and opportunities to advance your career. All information will be kept confidential according to EEO guidelines.