IT Support Specialist

IT Support Specialist

Atlanta, GA (Onsite - 5 days/week)

6-Month Contract-to-Hire

About the Company

global architecture and design firm with 25+ offices worldwide. Their teams work on high-profile, innovative, and sustainable projects that shape cities and communities.

IT is considered a critical function, and this role plays a key part in keeping their office running smoothly.

About the Role

looking for a Senior IT Support Specialist to act as the go-to IT expert for their Atlanta office. This is a Tier 2-3 support role where you'll handle complex technical issues, support leadership teams, and help drive IT operations forward.

This is a high-impact, visible role with the opportunity to grow into an IT Manager position within 2-3 years.

What You'll Be Doing Advanced Technical Support

+ Provide Tier 2-3 troubleshooting for hardware, software, and network issues

+ Support executives and end users, including C-level interaction

+ Diagnose and resolve complex technical problems

+ Escalate issues to vendors or higher-level support when needed

IT Operations & Infrastructure

+ Maintain and monitor systems, devices, and IT infrastructure

+ Troubleshoot network issues (including rack & stack, cabling, outages)

+ Manage hardware, software, and asset inventory

+ Support Active Directory, O365, and desktop environments

User Support & Administration

+ Set up new users, permissions, and access

+ Handle IT service requests through a ticketing system

+ Provide guidance and training to users on systems and tools

Team Leadership & Growth

+ Act as an IT liaison and point of contact for the office

+ Help mentor junior staff and support team development

+ Partner with IT leadership on processes and improvements

+ Assist in managing IT operations and performance

Additional Responsibilities

+ Support AV setups and conferencing tools when needed

+ Maintain documentation and improve service processes

+ Provide after-hours support as needed

+ Travel to other locations (10-15% travel)

Why This Role Stands Out

+  Clear path to IT Manager within 2-3 years

+  Work for a globally recognized firm

+  High-visibility role supporting executive leadership

+  Hands-on experience across infrastructure, support, and leadership

+  Opportunity to own IT operations in a key office

✅ What They're Looking For Must-Have

Skills:

+ 5+ years of IT support experience (Tier 2/3 preferred)

+ Strong troubleshooting across:

+ Windows OS

+ Microsoft Office / O365

+ Hardware and desktop systems

+ Basic networking

+

Experience with a ticketing/help desk system

+ Excellent communication and customer service skills

+ Ability to support executives and Senior stakeholders

Technical Strengths:

+ Desktop support & help desk operations

+ Active Directory

+ Hardware troubleshooting & configuration

+ IT infrastructure support

+ Asset and inventory management

⭐ Preferred Qualifications

+ Associate's degree or technical training in IT (or equivalent experience)

+ Certifications such as:

+ CompTIA A+

+ Microsoft Modern Desktop Administrator

+ Cisco CCNA

+ Experience in a corporate office environment

Work Environment

+ Onsite in Atlanta, GA (5 days/week)

+ Business professional environment

+ IT is a critical, high-impact function within the business

+

Travel required:

10-15% to other offices

+ Parking not provided

Job Type & Location

This is a Contract to Hire position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $35.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available  - Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability  - Health Spending Account (HSA)  - Transportation benefits  - Employee Assistance Program  - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Atlanta,GA.

Final date…